Can't download exported space from IE11

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    • 42
    • Severity 3 - Minor

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      When exporting a space (it doesn't matter if it's XML, HTML or PDF exports), after the space export is finished, below the completion bar should have a "here" with a link after the "Download", however it's missing on Internet Explorer 11.
      Check screenshot.

      Workaround:

      • Go to <Confluence Installation>/confluence/admin/longrunningtask-common.vm and find this line
        return response.getElementsByTagName(tagName)[0].firstChild.data; and replace it with return response.getElementsByTagName(tagName)[0].textContent;

      OR

      • Use another browser, since this still works on Firefox, Chrome and Safari.

      OR

      • Using IE 11 in compatibility mode and change the compatibility mode to IE 9 when exporting the space. The download link will appear if set to IE 9 compatibility mode.

      View this link on how to change the compatibility mode and compatibility version in developer mode

        1. Screen Shot 2014-11-10 at 5.39.32 PM.png
          48 kB
          Jose Raupp
        2. IE11 compatibility Mode 9.png
          77 kB
          Christian Sprenger
        3. IE11.PNG
          37 kB
          Feng Xu
        4. Edge.PNG
          43 kB
          Feng Xu

            Assignee:
            Feng Xu (Inactive)
            Reporter:
            Felipevsw (Inactive)
            Votes:
            52 Vote for this issue
            Watchers:
            62 Start watching this issue

              Created:
              Updated:
              Resolved: