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  1. Confluence Data Center
  2. CONFSERVER-35553

Can't download exported space from IE11

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      When exporting a space (it doesn't matter if it's XML, HTML or PDF exports), after the space export is finished, below the completion bar should have a "here" with a link after the "Download", however it's missing on Internet Explorer 11.
      Check screenshot.

      Workaround:

      • Go to <Confluence Installation>/confluence/admin/longrunningtask-common.vm and find this line
        return response.getElementsByTagName(tagName)[0].firstChild.data; and replace it with return response.getElementsByTagName(tagName)[0].textContent;

      OR

      • Use another browser, since this still works on Firefox, Chrome and Safari.

      OR

      • Using IE 11 in compatibility mode and change the compatibility mode to IE 9 when exporting the space. The download link will appear if set to IE 9 compatibility mode.

      View this link on how to change the compatibility mode and compatibility version in developer mode

        1. Edge.PNG
          Edge.PNG
          43 kB
        2. IE11.PNG
          IE11.PNG
          37 kB
        3. IE11 compatibility Mode 9.png
          IE11 compatibility Mode 9.png
          77 kB
        4. Screen Shot 2014-11-10 at 5.39.32 PM.png
          Screen Shot 2014-11-10 at 5.39.32 PM.png
          48 kB

            [CONFSERVER-35553] Can't download exported space from IE11

            Stefan Baader added a comment -

            We are recently running CONF 5.10.4 and we have exactly the space issue. Impact to more then 300 spaces / space owners.

            Stefan Baader added a comment - We are recently running CONF 5.10.4 and we have exactly the space issue. Impact to more then 300 spaces / space owners.

            Deleted Account (Inactive) added a comment -

            The first workaround (editing longrunningtask-common.vm.orig) did not work with V5.10.4.
            The export stopped at 4% and did not continue.

            Deleted Account (Inactive) added a comment - The first workaround (editing longrunningtask-common.vm.orig) did not work with V5.10.4. The export stopped at 4% and did not continue.

            Kevin Preis added a comment -

            Hello,
            same behaviour on Confluence Version 5.10.0.

            regards,
            Kevin.

            Kevin Preis added a comment - Hello, same behaviour on Confluence Version 5.10.0. regards, Kevin.

            Nicolas Casel added a comment -

            Got it, thank you Chris.

            Nicolas Casel added a comment - Got it, thank you Chris.

            Chris Held added a comment -

            In the people box at the top right corner of this page, you'll find a votes field.

            Chris Held added a comment - In the people box at the top right corner of this page, you'll find a votes field.

            Nicolas Casel added a comment -

            chris.held How can we vote for?

            Nicolas Casel added a comment - chris.held How can we vote for?

            Chris Held added a comment -

            Not enough votes, I'm guessing. :/
            It's a pity that our 40 customer parties that also want this fixed, do not have an account here to vote. Might have made a little difference.

            Chris Held added a comment - Not enough votes, I'm guessing. :/ It's a pity that our 40 customer parties that also want this fixed, do not have an account here to vote. Might have made a little difference.

            Michael Breu added a comment -

            Hello Atlassian,

            We are planing to upgrade to a new version.

            I'm really disappointed.

            This bug has priority "major".

            There is now a resolution available for more than 9 month.
            It would be so simple to integrate it into a new release.

            But still the bug is open?

            Michael Breu added a comment - Hello Atlassian, We are planing to upgrade to a new version. I'm really disappointed. This bug has priority "major". There is now a resolution available for more than 9 month. It would be so simple to integrate it into a new release. But still the bug is open?

            Tim Ruge added a comment -

            +1 for Michael Breu's solution, works great!

            Tim Ruge added a comment - +1 for Michael Breu's solution, works great!

            Claus köll added a comment -

            Great that works !

            @Atlassian please have a look at the solution and integrate it in a release please !!

            Claus köll added a comment - Great that works ! @Atlassian please have a look at the solution and integrate it in a release please !!

              fxu Feng Xu (Inactive)
              fwillig Felipevsw (Inactive)
              Affected customers:
              52 This affects my team
              Watchers:
              62 Start watching this issue

                Created:
                Updated:
                Resolved: