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  1. Confluence Data Center
  2. CONFSERVER-34377

Visibility Plugin fails to update

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    • Icon: Bug Bug
    • Resolution: Support Request
    • Icon: Medium Medium
    • None
    • 5.5.2
    • None

      ServiceRocket's Visibility Plugin fails to update in Confluence 5.5. We tried updating from version 2.1.1 to 2.1.4 so the plugin would be compatible with our version of Confluence. However, the plugin fails to update and we eventually need to restart the server. We tried updating it via the Marketplace link, downloading and uploading the plugin, and finally, disabling it, removing the plugin and uploading the plugin. Nothing worked. This plugin is important to our upgrade.

            [CONFSERVER-34377] Visibility Plugin fails to update

            Jens Kasperek (Bosch GmbH) (Inactive) added a comment -

            What was the solution for this? We also have some issues with this plugin. We cannot upload v. 2.1.4 nor 2.1.5 after data migration to conf 5.5.6

            Jens Kasperek (Bosch GmbH) (Inactive) added a comment - What was the solution for this? We also have some issues with this plugin. We cannot upload v. 2.1.4 nor 2.1.5 after data migration to conf 5.5.6

            Steve Haffenden (Inactive) added a comment -

            Hi brian.immel

            Thanks for getting in touch. I believe that this is something that our support team should be able to help you with. Could I ask you to create a support request on https://support.atlassian.com, once you've done this one of our support engineers will be in touch and will work with you in getting that Visibility plugin installed and running on your system.

            Regards
            Steve Haffenden
            Confluence Bugmaster
            Atlassian

            Steve Haffenden (Inactive) added a comment - Hi brian.immel Thanks for getting in touch. I believe that this is something that our support team should be able to help you with. Could I ask you to create a support request on https://support.atlassian.com , once you've done this one of our support engineers will be in touch and will work with you in getting that Visibility plugin installed and running on your system. Regards Steve Haffenden Confluence Bugmaster Atlassian

              shaffenden Steve Haffenden (Inactive)
              c750659bc828 Bimmel
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