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  1. Confluence Data Center
  2. CONFSERVER-34335

MP4 File Does not play in Multimedia Macro

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 5.7.1, 5.7-OD-42-046
    • 5.5.3
    • None

    • Google Chrome Version 36.0.1985.125 m
      Internet Explorer 11
      Firefox 30.0
      Quick Time Installed

      Steps to Reproduce:

      1. Create a Page.
      2. Attach a MP4 file to the page.
      3. Add Multimedia Macro.
      4. MP4 doesn't play.
      5. Edit the Page.
      6. Edit the Multimedia Macro*.
      7. Select Autoplay
      8. Save the Page.

      Expected Result:

      Without Autoplay Option:

      Multimedia Macro should play without Autoplay option.

      With Autoplay Option:

      Multimedia Macro should allow the user to replay the MP4 file without refreshing the page.

      Actual Result:

      Without Autoplay Option:

      MP4 doesn't play.

      With Autoplay Option:

      It's not possible to replay the MP4.

        1. MP4Sample.mp4
          240 kB

            [CONFSERVER-34335] MP4 File Does not play in Multimedia Macro

            Abhijit Das added a comment -

            Attachment location is filesystem .. We are also facing a similar problem with Datacenter version 6.3.3

            Abhijit Das added a comment - Attachment location is filesystem .. We are also facing a similar problem with Datacenter version 6.3.3

            Darren Campbell added a comment -

            For those who have the Server version, just curious as to what is your attachment location (database / filesystem)?

            Darren Campbell added a comment - For those who have the Server version, just curious as to what is your attachment location (database / filesystem)?

            Pranjal Shukla added a comment -

            MP4 not working in Confluence 6.0.2. I can only hear the Audio and the seek bar progresses as usual, however i do not see any video.

            Pranjal Shukla added a comment - MP4 not working in Confluence 6.0.2. I can only hear the Audio and the seek bar progresses as usual, however i do not see any video.

            kconti added a comment -

            This still seems to be a problem on Confluence 5.9.7.  Please note that I am not using Quicktime as that is vulnerable and no longer supported.

            What browser plugin can handle the .mp4 appropriately?  VLC does not seem to work.

            kconti added a comment - This still seems to be a problem on Confluence 5.9.7.  Please note that I am not using Quicktime as that is vulnerable and no longer supported. What browser plugin can handle the .mp4 appropriately?  VLC does not seem to work.

            Sumit Kumar added a comment -

            What can be done to fix it on existing version without upgrading it ?

            Thanks,
            Sumit

            Sumit Kumar added a comment - What can be done to fix it on existing version without upgrading it ? Thanks, Sumit

            Johan Lund added a comment - - edited

            We have the same issue on Safari 8 on mac. The player has no play button or any indication that it is a video. It looks like a standard image inserted in the page.
            It is not possible to start playback. One workaround is to use Google Chrome.

            The problem has to do with the size of the video.
            My video is 1102x720. If I tell the multimedia plugin to make the video 1102x740 (20px extra in height) I am able to see the video player controls. If I make the video any smaller than that the controls start being cut off.

            Johan Lund added a comment - - edited We have the same issue on Safari 8 on mac. The player has no play button or any indication that it is a video. It looks like a standard image inserted in the page. It is not possible to start playback. One workaround is to use Google Chrome. The problem has to do with the size of the video. My video is 1102x720. If I tell the multimedia plugin to make the video 1102x740 (20px extra in height) I am able to see the video player controls. If I make the video any smaller than that the controls start being cut off.

            Quan Pham added a comment -

            gsackett I increase width and height. and it works now. for .mov files, works on Chrome but actually not work on Safari (but both work on my local instance, inspect element, there is no differences).
            pv1_TST_010_0010_comp_debug_base_beauty_v013_L_review.mov need to convert before playing so it doesn't work.

            Quan Pham added a comment - gsackett I increase width and height. and it works now. for .mov files, works on Chrome but actually not work on Safari (but both work on my local instance, inspect element, there is no differences). pv1_TST_010_0010_comp_debug_base_beauty_v013_L_review.mov need to convert before playing so it doesn't work.

              tthanhdang Tung Dang
              sparsa Saleh Parsa (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: