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  1. Confluence Data Center
  2. CONFSERVER-33492

After upgrading to Confluence 5.5 on Windows, the service will not start

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 5.5
    • 5.5
    • None

      We have published new installers for Windows 32 and 64-bit on www.atlassian.com that fix this issue. Thank you for your patience.

      Steps to Reproduce
      1. Install Confluence 5.4.4 or below; ensuring you install as a service
      2. Run through the installation process, ensure you can log into Confluence
      3. Run the 5.5 installer, selecting to upgrade your 5.4.4 instance
      Expected Results
      • Confluence should start after the installer completes.
      Actual Results
      • Confluence does not start after the installer completes.
      • Confluence is not running via services.msc
      • Attempting to start Confluence results in the following error:
      Windows could not start the Atlassian Confluence service on Local Computer.
      
      Error 2: The system cannot find the file specified.
      
      Solution

      If you have not yet used the problematic 5.5 installer, you can use these new installers:

      If you have already used the problematic 5.5 installer, you will have to apply the workaround.

      Workaround

      Incorrectly modifying the Windows Registry could leave your Windows computer inoperable - always ensure that you have a backup of your registry before making any changes.

      1. Start -> Run -> Type "regedit.exe" and click OK
      2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services and look for the key that starts with "Confluence"
        • In one instance, the key was labelled as Confluence01051465235
      3. Double click the "ImagePath" value
      4. In the text box, replace tomcat6.exe with tomcat7.exe. For example:
      "C:\Program Files\Atlassian\Confluence\bin\tomcat6.exe" //RS//Confluence010514165235
      

      becomes

      "C:\Program Files\Atlassian\Confluence\bin\tomcat7.exe" //RS//Confluence010514165235

      Attempt to restart Confluence via services.msc - it should start up correctly. Note that you may need to refresh the Services snap-in so that it picks up the new value from the registry.

              nbhawnani Niraj Bhawnani
              dnorton@atlassian.com Dave Norton
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                Created:
                Updated:
                Resolved: