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Details

Type: Bug
Resolution: Fixed
Priority: Medium
Component/s: Page - Export, Page - Import
Labels:

Support reference count:
7
Symptom Severity:
Severity 2 - Major
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

When importing, the following message is displayed:
Import failed. Check your server logs for more information. null
or
Import failed. Check your server logs for more information. User [ sysadmin] does not have the required privileges.

Affects:

Exports from OnDemand Confluence + Jira with new User Management enabled using "Backup Manager" section.
Importing to OnDemand
Maybe another exports as well

Steps to reproduce:

Do a Confluence export from an OnDemand instance with the new User Management enabled using "Backup Manager"
Import to another instance using "Site Import"

The error logged:

...
2014-04-02 12:03:36,803 INFO [Long running task: Importing data] [confluenceimporter.procesors.post.UserPostImportTask] updateGroupMemberships Adding user andrewd to group balsamiq-mockups-editors
2014-04-02 12:03:36,894 INFO [Long running task: Importing data] [confluenceimporter.procesors.post.UserPostImportTask] updateGroupMemberships Adding user stevew to group _licensed-confluence
2014-04-02 12:03:36,908 INFO [Long running task: Importing data] [atlassian.confluence.importexport.Importer] doImport Running post-import attempt tasks
2014-04-02 12:03:36,908 INFO [Long running task: Importing data] [confluence.importexport.xmlimport.BackupImporter] postImportAndCleanUp Restarting the scheduler
2014-04-02 12:03:36,908 INFO [Long running task: Importing data] [confluence.importexport.xmlimport.BackupImporter] postImportAndCleanUp The scheduler was successfully restarted
2014-04-02 12:03:36,909 INFO [Long running task: Importing data] [confluence.importexport.xmlimport.FileBackupImporter] postImportAndCleanUp Deleting /data/jirastudio/confluence/home/temp/import_04022014_120248
2014-04-02 12:03:37,700 INFO [Long running task: Importing data] [atlassian.confluence.importexport.Importer] doImport Finished running the post-import tasks
2014-04-02 12:03:37,708 ERROR [Long running task: Importing data] [confluence.importexport.actions.ImportLongRunningTask] runInternal Failure during import
 -- referer: https://instance.atlassian.net/wiki/admin/import/importconfluencesite.action | url: /wiki/admin/import/doimportconfluencesite.action | userName: sysadmin | action: doimportconfluencesite
com.atlassian.confluence.user.UserManagementOperationFailedException
      at com.atlassian.confluence.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:187)
      at bucket.user.DefaultUserAccessor.addMembership(DefaultUserAccessor.java:488)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
      at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
      at $Proxy82.addMembership(Unknown Source)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
      at $Proxy208.addMembership(Unknown Source)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
      at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
      at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
      at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
      at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
      at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
      at $Proxy1946.addMembership(Unknown Source)
      at com.atlassian.ondemand.confluenceimporter.procesors.post.UserPostImportTask.updateGroupMemberships(UserPostImportTask.java:219)
      at com.atlassian.ondemand.confluenceimporter.procesors.post.UserPostImportTask.doExecute(UserPostImportTask.java:125)
      at com.atlassian.ondemand.confluenceimporter.procesors.post.AbstractPostImportTask$1.call(AbstractPostImportTask.java:25)
      at com.atlassian.ondemand.confluenceimporter.procesors.post.AbstractPostImportTask$1.call(AbstractPostImportTask.java:21)
      at com.atlassian.ondemand.confluenceimporter.util.SysadminImpersonatorImpl.execute(SysadminImpersonatorImpl.java:43)
      at com.atlassian.ondemand.confluenceimporter.procesors.post.AbstractPostImportTask.execute(AbstractPostImportTask.java:20)
      at com.atlassian.confluence.importexport.Importer.doImport(Importer.java:86)
      at com.atlassian.confluence.importexport.DefaultImportExportManager.performImportInternal(DefaultImportExportManager.java:82)
      at com.atlassian.confluence.importexport.DefaultImportExportManager.performImport(DefaultImportExportManager.java:72)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
      at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
      at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
      at $Proxy124.performImport(Unknown Source)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
      at $Proxy390.performImport(Unknown Source)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
      at $Proxy390.performImport(Unknown Source)
      at com.atlassian.confluence.importexport.actions.ImportLongRunningTask.runInternal(ImportLongRunningTask.java:88)
      at com.atlassian.confluence.util.longrunning.ConfluenceAbstractLongRunningTask.run(ConfluenceAbstractLongRunningTask.java:26)
      at com.atlassian.ondemand.confluenceimporter.service.importer.OnDemandImportLongRunningTask.runInternal(OnDemandImportLongRunningTask.java:174)
      at com.atlassian.confluence.util.longrunning.ConfluenceAbstractLongRunningTask.run(ConfluenceAbstractLongRunningTask.java:26)
      at com.atlassian.confluence.util.longrunning.ManagedTask.run(ManagedTask.java:35)
      at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
      at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
      at java.util.concurrent.FutureTask.run(FutureTask.java:138)
      at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
      at java.lang.Thread.run(Thread.java:662)
2014-04-02 12:03:38,365 INFO [Long running task: Importing data] [confluenceimporter.service.importer.OnDemandImportLongRunningTask] runInternal Import has finished running. isSuccessful=false, status=Import failed. Check your server logs for more information. null, elapsedTime=49824
2014-04-02 12:03:38,366 INFO [Long running task: Importing data] [confluenceimporter.service.importer.CleanUpManager] cleanUpInstance Cleaning up the instance
...

Problem:

The _licensed-confluence users memberships are exported and cause problems when importing.

Workaround:

Edit the file entities.xml inside the backup and remove "_" from "_licensed-confluence" 2 appearances (make sure to re-zip placing files in the root of the zip) and import again.

Note: This may also occur for the "atlassian-addons" group. The workaround is the same (remove the dash from both instances of the group name).

OnDemand Import fails from OnDemand Confluence export

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