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  1. Confluence Server
  2. CONFSERVER-31993

Filter results gadget (or anything that uses a filter in JIRA) isn't working.

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      Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Since the latest OnDemand release, pulling a filter from JIRA in Confluence isn't working as expected. When used, the following message is returned:

      There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions.

      • Invalid project or filter

      This can also manifest as the following error message:

      The filter for this gadget did not return any issues

      Even though the filter in question does return issues.

      This also prevents the creation of any gadget that uses JIRA filters, aside from the JIRA Issues macro (which uses a different communication mechanism not affected by this problem).

      Screenshots are attached.

      Download customers also affected

      Confluence 5.3.4, 5.4 and greater are also affected by this issue, when using Trusted Apps for applinks between Confluence and JIRA.

      Workarounds

      The known workarounds for this issue are:

      • manually replace the gadget filter with a JIRA Issues macro. When configuring the JIRA Issues macro (just called 'JIRA' in the macro browser), you can have it use a filter by entering filter=FILTERID into the search box.
      • Reconfigure the applink authentication between affected applications to use OAuth instead of Trusted Apps.
      • For Confluence behind firewall v5.4, 5.4.1 (Do not install on different versions of confluence), install the open social plugin from Steve's comment. Flush all caches if you have any issue to access the gadgets after the plugin installation.

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  3 years, 15 weeks, 4 days ago