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Bug
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Resolution: Low Engagement
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Medium
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None
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5.0, 5.1, 5.1.3, 5.2, 5.2.3
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18
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Severity 2 - Major
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1
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Steps to Reproduce
- Launch Internet Explorer
- Navigate to Internet Options >> Security
- Do the following for all zones:
- Click Custom Level...
- In the resulting Security Settings prompt, look for the Downloads section, and set Font download to Disable
- Click OK and then Apply (remember to repeat these 3 steps for all zones)
- Restart the OS
- Navigate to Confluence after the restart, and notice that the Confluence Top Nav Bar now looks like this:
The issue is also affecting FF browser
Workaround for IE:
- In Internet Explorer, navigate to Tools >> Internet Options >> Security
- Do the following for all zones:
- Click Custom level...
- In the resulting Security Settings prompt, look for the Downloads section, and set Font download to Enable.
- Click OK and then Apply (remember to repeat these 3 steps for all zones)
- If this does not work, then there could be other reasons causing this. Best would be to try to download the font pack manually via: http://<yourConfluenceURL>/s/en_GB-1988229788/4226/d7686547091e645d7b0285207c0b86be721c74eb.1/5.0/_/download/resources/com.atlassian.auiplugin:aui-experimental-iconfont/atlassian-icons.ttf to see if indeed, Confluence is serving that font pack correctly.
- Customers running Confluence in SSL will need to add the following to <CONFLUENCE_INSTALLATION>/conf/server.xml (within the <Context ... /> element):
<Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" disableProxyCaching="true" securePagesWithPragma="false" />
After that, restart Confluence. Thanks to kevin.hughes for this suggestion
Workaround for FF:
- Type about:config in FF URL bar
- Search for "browser.display.use_document_fonts". The value is set to 0
- Reset it to the default value 1 to fix the problem
- is duplicated by
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CONFSERVER-30570 Confluence -- Help >> Admin >> Notifications Menu
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- Closed
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CONFSERVER-45702 Windows 10 - IE 11 - Confluence does not render navigation bar icons
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- Closed
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- relates to
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CONFSERVER-36339 task and help icon missing on the new Confluence header
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- Closed
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