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Bug
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Resolution: Timed out
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Low
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None
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5.1.2
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None
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1
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Severity 3 - Minor
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Three different methods can be used to upload attachments to Confluence:
1. Drag and drop (calls /plugins/drag-and-drop/upload.action)
2. View attachments page (calls /pages/doattachfile.action)
3. 'Insert Image' dialog from the Editor: Editor > Insert > Image (calls /pages/attachfile.action)
The 'Insert Image' dialog performs the upload via an AJAX request which has a default timeout set to 12 seconds. Large files uploaded via the 'Insert Image' dialog will return an error "Could not upload the file to Confluence. The server may be unavailable" if the time taken to upload the file exceeds 12 seconds. This message is displayed despite the file being uploaded correctly.
The error message does not appear for the other two upload methods.
![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page"){kind=icon}
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Thank you for taking the time to raise, comment or vote on this Bug. Currently this bug indicates that it only impacts a version of Confluence which is no longer in support, therefore we are closing this issue as Timed Out.
If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue.
Thanks again.
Regards,
Confluence Development