[CONFSERVER-27572] Invalid XML characters in indexed Word documents cause Confluence to serve up invalid XML to JIRA

Type: Bug
Resolution: Fixed
Priority: High
Fix Version/s: 5.5.1
Affects Version/s: 4.0.3, 5.0-OD-24, 5.0.2, 5.1.3
Component/s: Integrations - Jira
Labels:
- affects-cloud
- affects-server
- btf
- editor
- jira-integration
- loyalty
- ondemand

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

I've seen two cases recently where customers have reported that searching Confluence from within JIRA gave them a "The JIRA server was contacted but has returned an error response" message instead of search results. Combing through JIRA's logs, it's reporting the following:

/rest/confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.RuntimeException: Failed to parse Confluence Remote API response
Caused by: org.xml.sax.SAXParseException: Character reference "&#7" is an invalid XML character.

I was able to narrow it down to a Word document somewhere that Confluence had indexed, and it was being returned to JIRA from the search results.

Workaround

Navigate to the Manage add-ons page
Choose to display All add-ons
Look for Office Connector Plugin, and then disable the Word Content Extractor module
Reindexing Confluence

This workaround would stop the functionality to index the Word document. Once your instance is upgraded to the Fixed Version (5.5.1), ensure that this module has been re-enabled.

is caused by

CONFSERVER-11193 Wrong excerpt field in Confluence search results using remote API

Closed

relates to

CONFCLOUD-27572 Invalid XML characters in indexed Word documents cause Confluence to serve up invalid XML to JIRA

Closed

mentioned in: Page Failed to load; Page Failed to load; Wiki Page Failed to load; Wiki Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(5 mentioned in)

Kenny MacLeod added a comment - 09/Apr/2014 5:56 AM

The fix for this made it into master, and it broke the A1 license build. I reverted the commit on master. Please check the fix against a branch build and re-apply to master once it works.

https://stash.atlassian.com/projects/CONF/repos/confluence/commits/495ea4e0a9916e39ae3cce79afb3245d7702d33f

Kenny MacLeod added a comment - 09/Apr/2014 5:56 AM The fix for this made it into master, and it broke the A1 license build. I reverted the commit on master. Please check the fix against a branch build and re-apply to master once it works. https://stash.atlassian.com/projects/CONF/repos/confluence/commits/495ea4e0a9916e39ae3cce79afb3245d7702d33f

Torsten Weck added a comment - 02/Apr/2014 6:51 AM

Confluence 5.4 <> JIRA 6.2.1
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3835; Character reference "&#19" is an invalid XML character.

Torsten Weck added a comment - 02/Apr/2014 6:51 AM Confluence 5.4 <> JIRA 6.2.1 Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3835; Character reference "&#19" is an invalid XML character.

Jeffery Eberwein added a comment - 24/Mar/2014 1:30 AM

Same situation here

Jeffery Eberwein added a comment - 24/Mar/2014 1:30 AM Same situation here

Michael Roßmann added a comment - 21/Mar/2014 8:32 AM

Similar situation here, searching a Confluence 5.4 page from JIRA 5.2.10. Some results succeed, others show same problem (with &#19 as problematic character and no exact lineNumber/columnNumber hint).

Michael Roßmann added a comment - 21/Mar/2014 8:32 AM Similar situation here, searching a Confluence 5.4 page from JIRA 5.2.10. Some results succeed, others show same problem (with &#19 as problematic character and no exact lineNumber/columnNumber hint).

Zuber Khursiwala added a comment - 19/Mar/2014 12:42 PM

I have this too, when searching for a Confluence (5.4.3) page from JIRA (6.2)

Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 12337; Character reference "&#7" is an invalid XML character.
	at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
	at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
	at org.apache.xerces.impl.XMLScanner.scanCharReferenceValue(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanCharReference(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
	at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
	at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
	at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
	at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
	at javax.xml.parsers.SAXParser.parse(Unknown Source)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.parseXml(ConfluenceRpcServiceImpl.java:315)

Zuber Khursiwala added a comment - 19/Mar/2014 12:42 PM I have this too, when searching for a Confluence (5.4.3) page from JIRA (6.2) Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 12337; Character reference "&#7" is an invalid XML character. at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source) at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source) at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) at org.apache.xerces.impl.XMLScanner.scanCharReferenceValue(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanCharReference(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at javax.xml.parsers.SAXParser.parse(Unknown Source) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.parseXml(ConfluenceRpcServiceImpl.java:315)

Bernardo Acevedo [Atlassian] added a comment - 14/Oct/2013 1:58 PM - edited

Would be possible to reopen this bug? Unfortunately this same problem happens after upgrading to Confluence 5.2.5, and I reproduced this bug locally running Confluence 5.2.5.
And the Jira log is still complaining about this exception:

2013-10-14 06:07:12,515 http-bio-8080-exec-157 ERROR admin 367x576277x1 3x4lv7 76.99.242.102,192.168.100.96 /rest/confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.RuntimeException: Failed to parse Confluence Remote API response
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.parseXml(ConfluenceRpcServiceImpl.java:325)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.handleResponse(ConfluenceRpcServiceImpl.java:295)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.access$300(ConfluenceRpcServiceImpl.java:43)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl$SearchResponseHandler.handle(ConfluenceRpcServiceImpl.java:260)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl$SearchResponseHandler.handle(ConfluenceRpcServiceImpl.java:241)
	at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handleNormally(TrustedApplinksResponseHandler.java:46)
	at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handle(TrustedApplinksResponseHandler.java:34)
	at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:87)
	at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:166)
	at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:336)
	at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:161)
	at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:84)
	at com.atlassian.applinks.core.auth.trusted.TrustedRequest.execute(TrustedRequest.java:39)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.search(ConfluenceRpcServiceImpl.java:162)
	at com.atlassian.jira.plugin.link.confluence.rest.ConfluenceResource.getSiteSearch(ConfluenceResource.java:115)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)  <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)  <+1> (ServletContainer.java:795)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)  <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+15> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.plugin.remotable.plugin.module.permission.ApiScopingFilter.doFilter(ApiScopingFilter.java:62)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.plugin.remotable.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.plugin.remotable.host.common.service.http.bigpipe.BigPipeRequestIdFilter.doFilter(BigPipeRequestIdFilter.java:33)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:312)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 247; Character reference "&#21" is an invalid XML character.
	at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
	at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
	at org.apache.xerces.impl.XMLScanner.scanCharReferenceValue(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanCharReference(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
	at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
	at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
	at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
	at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
	at javax.xml.parsers.SAXParser.parse(Unknown Source)
	at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.parseXml(ConfluenceRpcServiceImpl.java:315)
	... 197 more

Bernardo Acevedo [Atlassian] added a comment - 14/Oct/2013 1:58 PM - edited Would be possible to reopen this bug? Unfortunately this same problem happens after upgrading to Confluence 5.2.5, and I reproduced this bug locally running Confluence 5.2.5. And the Jira log is still complaining about this exception: 2013-10-14 06:07:12,515 http-bio-8080-exec-157 ERROR admin 367x576277x1 3x4lv7 76.99.242.102,192.168.100.96 / rest /confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service java.lang.RuntimeException: Failed to parse Confluence Remote API response at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.parseXml(ConfluenceRpcServiceImpl.java:325) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.handleResponse(ConfluenceRpcServiceImpl.java:295) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.access$300(ConfluenceRpcServiceImpl.java:43) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl$SearchResponseHandler.handle(ConfluenceRpcServiceImpl.java:260) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl$SearchResponseHandler.handle(ConfluenceRpcServiceImpl.java:241) at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handleNormally(TrustedApplinksResponseHandler.java:46) at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handle(TrustedApplinksResponseHandler.java:34) at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:87) at com.atlassian.plugins. rest .module.jersey.JerseyRequest$2.handle(JerseyRequest.java:166) at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:336) at com.atlassian.plugins. rest .module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:161) at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:84) at com.atlassian.applinks.core.auth.trusted.TrustedRequest.execute(TrustedRequest.java:39) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.search(ConfluenceRpcServiceImpl.java:162) at com.atlassian.jira.plugin.link.confluence. rest .ConfluenceResource.getSiteSearch(ConfluenceResource.java:115) <+2> at java.lang.reflect.Method.invoke(Unknown Source) <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537) at com.atlassian.plugins. rest .module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795) at com.atlassian.plugins. rest .module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+15> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.plugin.remotable.plugin.module.permission.ApiScopingFilter.doFilter(ApiScopingFilter.java:62) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.plugins. rest .module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.plugin.remotable.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.plugin.remotable.host.common.service.http.bigpipe.BigPipeRequestIdFilter.doFilter(BigPipeRequestIdFilter.java:33) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:312) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang. Thread .run(Unknown Source) Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 247; Character reference "&#21" is an invalid XML character. at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source) at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source) at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) at org.apache.xerces.impl.XMLScanner.scanCharReferenceValue(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanCharReference(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at javax.xml.parsers.SAXParser.parse(Unknown Source) at com.atlassian.jira.plugin.link.confluence.service.rpc.ConfluenceRpcServiceImpl.parseXml(ConfluenceRpcServiceImpl.java:315) ... 197 more

Daniel Bergamin added a comment - 14/Oct/2013 9:32 AM

Noting that I have experienced this issue on Confluence 5.3 as well. The stack trace was the same, containing the 'Character reference "&#7" is an invalid XML character'.

The workaround of disabling the indexing for Office documents and reindexing fixed the issue as advised.

Daniel Bergamin added a comment - 14/Oct/2013 9:32 AM Noting that I have experienced this issue on Confluence 5.3 as well. The stack trace was the same, containing the 'Character reference "&#7" is an invalid XML character'. The workaround of disabling the indexing for Office documents and reindexing fixed the issue as advised.

Timothy added a comment - 13/Oct/2013 8:29 PM

Hi jxie,

Please advice on how to find out what file is causing the problem. We can at least remove this problematic file from Confluence. I've wasted more than 8 hours upgrading from 5.1.4 to 5.2.5 expecting this to work.

Cheers,
Timothy

Timothy added a comment - 13/Oct/2013 8:29 PM Hi jxie , Please advice on how to find out what file is causing the problem. We can at least remove this problematic file from Confluence. I've wasted more than 8 hours upgrading from 5.1.4 to 5.2.5 expecting this to work. Cheers, Timothy

Matt Shelton added a comment - 09/Oct/2013 5:35 PM

I'm using Confluence 5.3 and still have the problem as well:

2013-10-09 13:27:45,551 http-bio-8443-exec-14 ERROR Matt_Shelton 807x106861x1 14im8z 10.56.24.100 /rest/confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.RuntimeException: Failed to parse Confluence Remote API response
...
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 5495; Character reference "&#7" is an invalid XML character.

Full stack trace here: http://snipt.org/AiJh7

Matt Shelton added a comment - 09/Oct/2013 5:35 PM I'm using Confluence 5.3 and still have the problem as well: 2013-10-09 13:27:45,551 http-bio-8443-exec-14 ERROR Matt_Shelton 807x106861x1 14im8z 10.56.24.100 / rest /confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service java.lang.RuntimeException: Failed to parse Confluence Remote API response ... Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 5495; Character reference "&#7" is an invalid XML character. Full stack trace here: http://snipt.org/AiJh7

Birol added a comment - 28/Aug/2013 6:08 AM

We're using Confluence 5.2.3 and still have the problem. I've also rebuilt the index. The exception in the JIRA log:

2013-08-28 08:01:34,302 http-bio-8080-exec-3 ERROR xxxxx 481x35604x1 167iprg 80.90.100.155 /rest/confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.RuntimeException: Failed to parse Confluence Remote API response
...
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 293; Character reference "&#19" is an invalid XML character.

Birol added a comment - 28/Aug/2013 6:08 AM We're using Confluence 5.2.3 and still have the problem. I've also rebuilt the index. The exception in the JIRA log: 2013-08-28 08:01:34,302 http-bio-8080-exec-3 ERROR xxxxx 481x35604x1 167iprg 80.90.100.155 / rest /confluenceIssueLink/1/confluence/search [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service java.lang.RuntimeException: Failed to parse Confluence Remote API response ... Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 293; Character reference "&#19" is an invalid XML character.

Assignee:: Giang Vo

Reporter:: Nick Mason

Affected customers:: 22 This affects my team

Watchers:: 43 Start watching this issue

Created:: 18/Dec/2012 5:51 AM

Updated:: 12/Sep/2019 7:12 AM

Resolved:: 11/Apr/2014 2:11 AM

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Collapse comment: Kenny MacLeod added a comment - 09/Apr/2014 5:56 AM

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Collapse comment: Torsten Weck added a comment - 02/Apr/2014 6:51 AM

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Collapse comment: Jeffery Eberwein added a comment - 24/Mar/2014 1:30 AM

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Collapse comment: Zuber Khursiwala added a comment - 19/Mar/2014 12:42 PM

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Collapse comment: Bernardo Acevedo [Atlassian] added a comment - 14/Oct/2013 1:58 PM, Edited by Bernardo Acevedo [Atlassian] - 16/Oct/2013 2:15 PM

Expand comment: Bernardo Acevedo [Atlassian] added a comment - 14/Oct/2013 1:58 PM, Edited by Bernardo Acevedo [Atlassian] - 16/Oct/2013 2:15 PM

Collapse comment: Daniel Bergamin added a comment - 14/Oct/2013 9:32 AM

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Collapse comment: Timothy added a comment - 13/Oct/2013 8:29 PM

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Collapse comment: Matt Shelton added a comment - 09/Oct/2013 5:35 PM

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Collapse comment: Birol added a comment - 28/Aug/2013 6:08 AM

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