Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-27235

Set REPLY-TO emailaddress to users address when sharing page

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Answered
    • None
    • None
    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      When sharing a page, Confluence will use the email address configured in mailserver-settings. Whenever a user answers to this email, he'll reach no one. Confluence should insert the sharing user's email address as REPLY-TO address.

        1. Unzustellbar AW KBB-Wiki KBB IT Wiki OFA-2014.msg
          73 kB

            [CONFSERVER-27235] Set REPLY-TO emailaddress to users address when sharing page

            David Elkayam added a comment -

            Hello , I have a same problem on my company REPLY-TO emailaddress to users address when sharing page . someone found the solution ?

            David Elkayam added a comment - Hello , I have a same problem on my company REPLY-TO emailaddress to users address when sharing page . someone found the solution ?

            John Masson added a comment -

            No probs Matin, glad to hear it's not a bug. The new Share functionality was introduced in 3.5.

            John Masson added a comment - No probs Matin, glad to hear it's not a bug. The new Share functionality was introduced in 3.5.

            Matin Schiemann added a comment -

            Hi John,

            i must apologize - you are right. The problem wa, that our (Non-Jira) Ticketing-System could not handle the reply-to accordingly. From what version was the behaviour like that? I'd like to post this in https://answers.atlassian.com/questions/52785/how-to-use-confluence-share-button-to-send-e-mail-with-sender-s-reply-to-email?page=1#105799 .

            Best wishes

            Matin

            Matin Schiemann added a comment - Hi John, i must apologize - you are right. The problem wa, that our (Non-Jira) Ticketing-System could not handle the reply-to accordingly. From what version was the behaviour like that? I'd like to post this in https://answers.atlassian.com/questions/52785/how-to-use-confluence-share-button-to-send-e-mail-with-sender-s-reply-to-email?page=1#105799 . Best wishes Matin

            John Masson added a comment -

            Hi Matin, I can only open your attachment in plain text, but it looks like that's a comment notification, not a page Share?

            As we discussed in CONF-10543, if you use the Share button to share a page, the from and reply-to will be set as yourself.

            Comments (like this appears to be) will send from a Confluence address. That request was raised in CONF-24971 and closed as a won't fix. As I mentioned there we would prefer not to do as it would block CONF-5002 which is the preferable behaviour we'd consider for the long term.

            Can you check the email again and confirm it wasn't a comment? If it was a Share there might be a configuration problem that we can get support to help you with.

            John

            John Masson added a comment - Hi Matin, I can only open your attachment in plain text, but it looks like that's a comment notification, not a page Share? As we discussed in CONF-10543 , if you use the Share button to share a page, the from and reply-to will be set as yourself. Comments (like this appears to be) will send from a Confluence address. That request was raised in CONF-24971 and closed as a won't fix. As I mentioned there we would prefer not to do as it would block CONF-5002 which is the preferable behaviour we'd consider for the long term. Can you check the email again and confirm it wasn't a comment? If it was a Share there might be a configuration problem that we can get support to help you with. John

            Matin Schiemann added a comment -

            Example Email. Sharing is used for private commenting and one to one discussions.

            Matin Schiemann added a comment - Example Email. Sharing is used for private commenting and one to one discussions.

              jmasson@atlassian.com John Masson
              caeff5a9e166 Matin Schiemann
              Votes:
              4 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: