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  1. Confluence Data Center
  2. CONFSERVER-39197

Edit in office doesn't work in Firefox, if WebDAV Launcher configuration not being complete. Improve this to include a useful error for the user.

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      When using a newer version of Firefox, if you have installed the webdav connector add-on for Firefox and click on the link edit on office at the attachment screen, nothing happens. Additionally, if the WebDAV Launcher add-on is not installed, you are not prompted to install it.

      Steps to Reproduce

      1. Open a vanilla Firefox
      2. Go to a Confluence page with an Office Document
      3. Click Edit in Office (or go to Tools - Attachments and try to edit in office from there)
        • You should be prompted to install the WebDAV connector at this point, according to this document, but you are not.
      4. Install the add-on manually
      5. Try to edit the document again
        • Still, nothing happens, as thought the button or link has no action attached.

      Workaround

      This behaviour occurs because the WebDAV Launcher has not been configured. You will need to install the connector manually, then configure it following this document. You will then be able to Edit in Office through Firefox.

      Hopes and Dreams

      The behaviour of the WebDAV connector could be improved, to show an error or warning if the add on has not been configured. Our documentation indicates that the user will be taken to the download location if the add-on is not installed, so this should also occur.

        1. Screen Recording 13.mov
          9.64 MB

            [CONFSERVER-39197] Edit in office doesn't work in Firefox, if WebDAV Launcher configuration not being complete. Improve this to include a useful error for the user.

            Adam Barnes (Inactive) added a comment -

            Thank you for raising this suggestion.
            We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Sometimes potentially valuable tickets do get closed where the Summary or Description has not caught the attention of the community. If you feel that this suggestion is valuable, consider describing in more detail or outlining how this request will help you achieve your goals. We may then be able to provide better guidance.
            For more context, check out our Community blog on our updated workflow for Suggestions
            Cheers,

            Confluence Product Management

            Adam Barnes (Inactive) added a comment - Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Sometimes potentially valuable tickets do get closed where the Summary or Description has not caught the attention of the community. If you feel that this suggestion is valuable, consider describing in more detail or outlining how this request will help you achieve your goals. We may then be able to provide better guidance. For more context, check out our Community blog on our updated workflow for Suggestions Cheers, Confluence Product Management

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi Karie,

            Sorry for the delay in responding here, unfortunately we don't actively monitor this site from customers' requests. Sorry also if this is a little unclear - this is actually not a problem with the software, it is because the configuration hasn't been set up.

            I've created a ticket for you in support.atlassian.com, our support system, and you should get an email with the details soon. In future you can raise tickets directly in that system, as that goes straight to our Support team and will get you a much quicker response.

            Kind regards,
            Denise
            Atlassian Support - Sydney

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi Karie, Sorry for the delay in responding here, unfortunately we don't actively monitor this site from customers' requests. Sorry also if this is a little unclear - this is actually not a problem with the software, it is because the configuration hasn't been set up. I've created a ticket for you in support.atlassian.com, our support system, and you should get an email with the details soon. In future you can raise tickets directly in that system, as that goes straight to our Support team and will get you a much quicker response. Kind regards, Denise Atlassian Support - Sydney

            Karie Kelly added a comment -

            I'm an OnDemand user.

            I followed the referenced instructions, manually installing the add-on. I also already had excel open.

            I tried using the Edit in Document button on the page as well as the Edit in Office link associated with the attachment. In neither case, did the feature work. (See attached Screen Recording 13.mov)

            As a MAC user, the feature is completely broken. It doesn't work in Firefox, Chrome, nor Safari; I don't have access to IE. So, I'm not sure how this meets the priority of Minor when there is no workaround for this feature except to not use it.

            This also started because I was trying to troubleshoot an issue with IE in that it didn't follow the instructions presented here:
            https://confluence.atlassian.com/display/DOC/Editing+an+Office+Spreadsheet+from+Confluence

            The user had to just save and reattach - it wouldn't save changes back to Confluence.

            Karie Kelly added a comment - I'm an OnDemand user. I followed the referenced instructions, manually installing the add-on. I also already had excel open. I tried using the Edit in Document button on the page as well as the Edit in Office link associated with the attachment. In neither case, did the feature work. (See attached Screen Recording 13.mov) As a MAC user, the feature is completely broken. It doesn't work in Firefox, Chrome, nor Safari; I don't have access to IE. So, I'm not sure how this meets the priority of Minor when there is no workaround for this feature except to not use it. This also started because I was trying to troubleshoot an issue with IE in that it didn't follow the instructions presented here: https://confluence.atlassian.com/display/DOC/Editing+an+Office+Spreadsheet+from+Confluence The user had to just save and reattach - it wouldn't save changes back to Confluence.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi Susan! I've created a support ticket for you to help resolve this issue, you should receive an email with the details soon.

            In future you can raise tickets directly in that system, as that goes straight to our Support team and will get you a much quicker response.

            Kind regards,
            Denise
            Atlassian Support - Sydney

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi Susan! I've created a support ticket for you to help resolve this issue, you should receive an email with the details soon. In future you can raise tickets directly in that system, as that goes straight to our Support team and will get you a much quicker response. Kind regards, Denise Atlassian Support - Sydney

            Susan Parker added a comment -

            This is the JVM error that I get when I after downloading Office Connector .jar file and attempting to open/run/extract it (Firefox).

            Susan Parker added a comment - This is the JVM error that I get when I after downloading Office Connector .jar file and attempting to open/run/extract it (Firefox).

            Susan Parker added a comment -

            I asked a colleague to download the Office Connector plug-in; this is the error he gets when attempting to open/run/extract the file.

            Susan Parker added a comment - I asked a colleague to download the Office Connector plug-in; this is the error he gets when attempting to open/run/extract the file.

            Susan Parker added a comment -

            Screenshot of my Office Connector settings in Confluence.

            Susan Parker added a comment - Screenshot of my Office Connector settings in Confluence.

            Susan Parker added a comment - - edited

            Can you clarify what this feature does? I have successfully followed the instructions RE configuring WebDAV. The edit button now works in FireFox. However, if I understand this feature correctly, the problem doesn't end there. My understanding of this feature is that I should be able to save the changes back to Confluence directly.

            I have tried this feature in both FireFox (latest) and MSIE (v 9) - although I can open the Office document using the edit button in either browser, I can not save it directly back to Confluence. Note, I am not prompted for my Confluence log-in, as these instructions suggest should happen - https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence

            If I edit the document, I must save a local copy, and re-upload it.

            I did some additional research which led me to this troubleshooting page: https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Read-Only+problems+in+the+Office+Connector
            The first 6 solutions were not relevant. As I am using Windows 7/Office 10, I tried solution 8 (variation on solution 7). That did not do anything for me in either FireFox or MSIE.
            I might like to try solution 9 (Upgrade to Office Connector 1.14 - although how do I know if I already have that?)), but at step (a) I get a Java Virtual Machine error when I attempt to run the .jar file I downloaded; more importantly, I a haven't a clue as to how to carry that step (b) or if it requires a systems administrator to carry out. Solution 10 doesn't seem relevant. Solution 11 looks like a possibility, but I have the same problem encountered with solution 9, step b.

            I have uploaded a screen shot of my Office Connector settings in Confluence.

            Thoughts???

            Please see original report: https://support.atlassian.com/browse/JST-47565

            Susan Parker added a comment - - edited Can you clarify what this feature does? I have successfully followed the instructions RE configuring WebDAV. The edit button now works in FireFox. However, if I understand this feature correctly, the problem doesn't end there. My understanding of this feature is that I should be able to save the changes back to Confluence directly. I have tried this feature in both FireFox (latest) and MSIE (v 9) - although I can open the Office document using the edit button in either browser, I can not save it directly back to Confluence. Note, I am not prompted for my Confluence log-in, as these instructions suggest should happen - https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence If I edit the document, I must save a local copy, and re-upload it. I did some additional research which led me to this troubleshooting page: https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Read-Only+problems+in+the+Office+Connector The first 6 solutions were not relevant. As I am using Windows 7/Office 10, I tried solution 8 (variation on solution 7). That did not do anything for me in either FireFox or MSIE. I might like to try solution 9 (Upgrade to Office Connector 1.14 - although how do I know if I already have that?)), but at step (a) I get a Java Virtual Machine error when I attempt to run the .jar file I downloaded; more importantly, I a haven't a clue as to how to carry that step (b) or if it requires a systems administrator to carry out. Solution 10 doesn't seem relevant. Solution 11 looks like a possibility, but I have the same problem encountered with solution 9, step b. I have uploaded a screen shot of my Office Connector settings in Confluence. Thoughts??? Please see original report: https://support.atlassian.com/browse/JST-47565

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            The behaviour of the WebDAV connector could be improved, to show an error or warning if the add on has not been configured. Our documentation indicates that the user will be taken to the download location if the add-on is not installed, so this should also occur.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - The behaviour of the WebDAV connector could be improved, to show an error or warning if the add on has not been configured. Our documentation indicates that the user will be taken to the download location if the add-on is not installed, so this should also occur.

              Unassigned Unassigned
              llima LucasA
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