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  1. Confluence Data Center
  2. CONFSERVER-26648

Workbox tasks and notifications do not load in IE8

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      Confluence workbox (tasks and notifications) does not load in IE8. See reports on Atlassian Answers:
      https://answers.atlassian.com/questions/84467/confluence-4-3-tasks-notifications-do-not-load

      And also on the Confluence 4.3.1 release notes:
      https://confluence.atlassian.com/display/DOC/Confluence+4.3.1+Release+Notes?focusedCommentId=302809497#comment-302809497

      Workaround

      Disable Compatibility Mode on IE8. But if that is not possible, then edit both templates\mywork.vm as well as templates\login.vm in the mywork-confluence-host-plugin-x.x.x.jar (which is stored in the confluence\WEB-INF\classes\com\atlassian\confluence\setup\bundled-plugins.zip).

      Add this:

      <meta http-equiv="X-UA-Compatible" content="IE=EDGE,chrome=IE7">

      in between the <head> </head> tags. It should look like this:
      mywork.vm

      <head>
    <title>${i18n.getText("com.atlassian.mywork.title")}</title>

    <!-- Need to add media query support for IE8-->
	<meta http-equiv="X-UA-Compatible" content="IE=EDGE,chrome=IE7">
    <meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=no">
    <meta name="context-path" content="${req.contextPath}">

      login.vm:

      <head>
    <title>${i18n.getText("com.atlassian.mywork.login.title")}</title>
	<meta http-equiv="X-UA-Compatible" content="IE=EDGE,chrome=IE7">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">

      Refer to Edit Confluence JAR files for more info on how to edit the JAR files. Best method is to use WinRAR, edit the files from within WinRAR, and update the archive after that

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            [CONFSERVER-26648] Workbox tasks and notifications do not load in IE8

            MAE O&M added a comment -

            We are running 5.4.3 and we are still getting this issue with IE 9.0.8112.16421 We cannot upgrade IE as it is restricted.

            MAE O&M added a comment - We are running 5.4.3 and we are still getting this issue with IE 9.0.8112.16421 We cannot upgrade IE as it is restricted.

            Sanjin Jeginovic added a comment -

            We have had the same issue... Notifications were not loading in any browser. We have tried just about everything we could find on support pages.
            In the end, we found that collation of confluence database and tables was wrong (latin1). Fixed that to UTF8 and everything started working just fine in all browsers.

            Maybe this will be of use to someone ...

            Sanjin Jeginovic added a comment - We have had the same issue... Notifications were not loading in any browser. We have tried just about everything we could find on support pages. In the end, we found that collation of confluence database and tables was wrong (latin1). Fixed that to UTF8 and everything started working just fine in all browsers. Maybe this will be of use to someone ...

            Olli Nevalainen added a comment -

            Hi Stefan,

            That's excellent! Thank you so much for taking the time to solve this issue and for sharing the solution.

            Olli Nevalainen added a comment - Hi Stefan, That's excellent! Thank you so much for taking the time to solve this issue and for sharing the solution.

            Stefan Ernst added a comment -

            I was able to find the policy setting that prevents Workbox from loading:

            In the Group Policy Editor, look for Windows Components / Internet Explorer / Security Features / AJAX and remove the "Enabled" flag from "Turn Off Cross Document Messaging"

            this solves the issue I described

            Stefan Ernst added a comment - I was able to find the policy setting that prevents Workbox from loading: In the Group Policy Editor, look for Windows Components / Internet Explorer / Security Features / AJAX and remove the "Enabled" flag from "Turn Off Cross Document Messaging" this solves the issue I described

            Thomas Berger added a comment -

            I would love to see this fixed in v4.3.x as well! Atlassian is moving fast with the upgrade cycle but the reality is different for us. The dependency on 3rd party plugin vendors and testing takes quite some time.
            So please fix this for the previous version of Confluence as well.

            Thomas Berger added a comment - I would love to see this fixed in v4.3.x as well! Atlassian is moving fast with the upgrade cycle but the reality is different for us. The dependency on 3rd party plugin vendors and testing takes quite some time. So please fix this for the previous version of Confluence as well.

            Stefan Ernst added a comment -

            Update: Both IE8 and IE10 have the same problem. I was still unable to locate the policy setting thats preventing window.postMessage to work properly.

            Stefan Ernst added a comment - Update: Both IE8 and IE10 have the same problem. I was still unable to locate the policy setting thats preventing window.postMessage to work properly.

            Mohamed Gargouri added a comment -

            it is not working with our IE9 with custom group policy..

            Mohamed Gargouri added a comment - it is not working with our IE9 with custom group policy..

            Stefan Ernst added a comment -

            As I reported to Atlassian Support already, window.postMessage can be a problem in IE9 too. I have yet to determine the exact source as to why the JS works in some IE9s and some don't.

            Question for the guys who still expirience this problem: Do you have Norman Endpoint Protection installed? Do you have custom group policy settings in IE9?

            The example is here:
            http://javascript.info/tutorial/cross-window-messaging-with-postmessage

            this works in normal IE9 (installed outside of our intranet zone, for example on browserstack.com) but not in the IE9 we are using. The resulting error message is

            SCRIPT1002: Syntax error
            all.js, line 1 character 1
            SCRIPT16385: Not implemented

            cross-window-messaging-with-postmessage, line 1 character 1
            SCRIPT1002: Syntax error
            all.js, line 1 character 1

            in Confluence workbox, the error message is

            SCRIPT16385: Not implemented

            com.atlassian.mywork.mywork-confluence-host-plugin:mw-miniview.js, line 2078 character 1

            the Browser mode is IE9 and the Document Mode is IE9 Standards

            Stefan Ernst added a comment - As I reported to Atlassian Support already, window.postMessage can be a problem in IE9 too. I have yet to determine the exact source as to why the JS works in some IE9s and some don't. Question for the guys who still expirience this problem: Do you have Norman Endpoint Protection installed? Do you have custom group policy settings in IE9? The example is here: http://javascript.info/tutorial/cross-window-messaging-with-postmessage this works in normal IE9 (installed outside of our intranet zone, for example on browserstack.com) but not in the IE9 we are using. The resulting error message is SCRIPT1002: Syntax error all.js, line 1 character 1 SCRIPT16385: Not implemented cross-window-messaging-with-postmessage, line 1 character 1 SCRIPT1002: Syntax error all.js, line 1 character 1 in Confluence workbox, the error message is SCRIPT16385: Not implemented com.atlassian.mywork.mywork-confluence-host-plugin:mw-miniview.js, line 2078 character 1 the Browser mode is IE9 and the Document Mode is IE9 Standards

            Olli Nevalainen added a comment -

            Hi Gargouri,

            The files using postMessage are kb-shortcuts.js, miniview-anchor.js and mywork.js. You can find them all in js directory inside mywork-confluence-host-plugin-x.x.x.jar. I should add that I don't believe any of the three problems listed on that page apply to Workbox as Workbox only passes strings, only communicates across frames and doesn't use the origin field.

            Olli Nevalainen added a comment - Hi Gargouri, The files using postMessage are kb-shortcuts.js, miniview-anchor.js and mywork.js. You can find them all in js directory inside mywork-confluence-host-plugin-x.x.x.jar. I should add that I don't believe any of the three problems listed on that page apply to Workbox as Workbox only passes strings, only communicates across frames and doesn't use the origin field.

            Mohamed Gargouri added a comment -

            thank you for the support issue.
            I'm trying to use this workaround:
            http://www.felocity.com/article/window_postmessage_problems_and_workarounds_for_ie8/

            but as said in my previous email I cannot find files to patch.

            Could you help please?

            Mohamed Gargouri added a comment - thank you for the support issue. I'm trying to use this workaround: http://www.felocity.com/article/window_postmessage_problems_and_workarounds_for_ie8/ but as said in my previous email I cannot find files to patch. Could you help please?

              onevalainen Olli Nevalainen
              smaddox SarahA
              Affected customers:
              12 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: