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  1. Confluence Data Center
  2. CONFSERVER-25714

"Failure when converting editor format to storage format" error when using Firefox 13

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      User reports seeing the "Failure when converting editor format to storage format" error constantly in FF13, more details to be added by Mattias.

            [CONFSERVER-25714] "Failure when converting editor format to storage format" error when using Firefox 13

            Karie Kelly added a comment -

            Riccardo, you might take a look at the linked item CONF-25944. We are on Confluence 5 and have thus encountered it in Chrome. Not sure about the others as we are testing.

            Karie Kelly added a comment - Riccardo, you might take a look at the linked item CONF-25944 . We are on Confluence 5 and have thus encountered it in Chrome. Not sure about the others as we are testing.

            Riccardo Salzer added a comment -

            Oh no, I really hoped this will not happen in confluence 5 any more... :/

            Riccardo Salzer added a comment - Oh no, I really hoped this will not happen in confluence 5 any more... :/

            Karie Kelly added a comment -

            Seems to be a common issue. See this one that has more comments. https://jira.atlassian.com/browse/CONF-25944
            Not sure why these are closed if customers are continuing to have the error and no workaround is being provided. There are even comments from Atlassian folks providing information on how to recreate. We encountered it today, Confluence 5 and recent Chrome version. User lost all modifications.

            Karie Kelly added a comment - Seems to be a common issue. See this one that has more comments. https://jira.atlassian.com/browse/CONF-25944 Not sure why these are closed if customers are continuing to have the error and no workaround is being provided. There are even comments from Atlassian folks providing information on how to recreate. We encountered it today, Confluence 5 and recent Chrome version. User lost all modifications.

            Riccardo Salzer added a comment -

            Sorry but we can't tell you more details than in CONF-25944 described because the error message does not really say anything about the error. For me you shouldn't set this issue to Resolved just because of you cannot reproduce it. We get it very often in our company and I cannot tell my mates what this issue means.

            Riccardo Salzer added a comment - Sorry but we can't tell you more details than in CONF-25944 described because the error message does not really say anything about the error. For me you shouldn't set this issue to Resolved just because of you cannot reproduce it. We get it very often in our company and I cannot tell my mates what this issue means.

            John Masson added a comment -

            Unable to reproduce without additional details.

            John Masson added a comment - Unable to reproduce without additional details.

              jmasson@atlassian.com John Masson
              jmasson@atlassian.com John Masson
              Affected customers:
              0 This affects my team
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              3 Start watching this issue

                Created:
                Updated:
                Resolved: