[CONFSERVER-23666] External JIRA Gadget does not display properly in Confluence

Type: Bug
Resolution: Incomplete
Priority: Highest
Fix Version/s: 4.1.5
Affects Version/s: 4.0
Component/s: None
Labels:

Bug Fix Policy:
View Atlassian Server bug fix policy

Steps:
1. Create a new page in confluence.
2 Insert a other Macro , External Content JIRA gadget "Filter Results " or "Average Number of Times in Status".
2. In the preview pane there is only a rolling board - no option can be selected, not even the finish button..(finish button is disabled)
3. So cant select a project or filter and cant insert macro as message next to insert states "Please complete the configuration in the preview area first"

Result:
1. User is not able to select any project or filter. No options showing in preview.
2. Other earlier inserted Jira macro also appear blank on earlier created pages in Confluence

Expected:
1. User should be able select project or filter.

Confluence logs show:

2011-10-05 17:16:15,860 ERROR [http-8090-20] 
[confluence.extra.jira.JiraIssuesManager] getChannelElement Error while 
trying to assemble the issues returned in XML format: Error on line 81 of 
document http://www.w3.org/TR/html4/strict.dtd: The declaration for the 
entity "ContentType" must end with '>'.
 -- url: /plugins/servlet/issue-retriever | userName: matt
2011-10-05 17:16:15,861 WARN [http-8090-20] 
[confluence.extra.jira.JiraIssuesServlet] doGet An IO Exception has been 
encountered: Error on line 81 of document 
http://www.w3.org/TR/html4/strict.dtd: The declaration for the entity 
"ContentType" must end with '>'.
 -- url: /plugins/servlet/issue-retriever | userName: matt
java.io.IOException: Error on line 81 of document 
http://www.w3.org/TR/html4/strict.dtd: The declaration for the entity 
"ContentType" must end with '>'.
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager$JiraChannelResponseHandler.getChannelElement(DefaultJiraIssuesManager.java:323)
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager$JiraChannelResponseHandler.handleJiraResponse(DefaultJiraIssuesManager.java:305)
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager.retrieveXML(DefaultJiraIssuesManager.java:181)
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager.retrieveXMLAsChannel(DefaultJiraIssuesManager.java:243)
                 at 
com.atlassian.confluence.extra.jira.JiraIssuesServlet.getResult(JiraIssuesServlet.java:209)
                 at 
com.atlassian.confluence.extra.jira.JiraIssuesServlet.doGet(JiraIssuesServlet.java:120)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
                 at 
com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
                 at 
com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
                 at 
com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
                 at 
com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
                 at 
com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
                 at 
com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
                 at 
com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
                 at 
com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.atlassian.confluence.security.websudo.MessagesDecoratorFilter.doFilter(MessagesDecoratorFilter.java:59)
                 at 
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
                 at 
com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)


Are you able to screenshot the error you are getting on the screen as well

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Bildschirmfoto 2014-10-15 um 12.01.58.png
15/Oct/2014 10:03 AM
55 kB
Sysret Kastrati

duplicates

JSWCLOUD-16090 JIRA Software Gadgets shows up blank

Closed

Miguel De Dios added a comment - 02/Dec/2020 3:57 AM

Same issue in Confluence Server 6.15.10 / Jira DC 8.12.1

Miguel De Dios added a comment - 02/Dec/2020 3:57 AM Same issue in Confluence Server 6.15.10 / Jira DC 8.12.1

hajure added a comment - 09/Apr/2020 1:12 PM

Hi Team,

meanwhile I've upgraded our Server to Confluence 7.3.4 and Jira 8.7.1 and the gadget import from Jira to Confluence still doesn't work. Is there a solution in sight or a workaround recommended?

hajure added a comment - 09/Apr/2020 1:12 PM Hi Team, meanwhile I've upgraded our Server to Confluence 7.3.4 and Jira 8.7.1 and the gadget import from Jira to Confluence still doesn't work. Is there a solution in sight or a workaround recommended?

Katherine Yabut made changes - 13/Nov/2018 4:48 AM

Workflow

Original: JAC Bug Workflow v3 [ 2875390 ]

New: CONFSERVER Bug Workflow v4 [ 3004982 ]

Owen made changes - 11/Oct/2018 8:37 AM

Workflow	Original: JAC Bug Workflow v2 [ 2803322 ]	New: JAC Bug Workflow v3 [ 2875390 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Owen made changes - 29/Aug/2018 11:20 PM

Workflow

Original: JAC Bug Workflow [ 2736060 ]

New: JAC Bug Workflow v2 [ 2803322 ]

Owen made changes - 02/Jul/2018 7:12 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2391718 ]

New: JAC Bug Workflow [ 2736060 ]

Alex Yakovlev (Inactive) made changes - 16/Oct/2017 3:48 AM

Labels

Original: affects-server bugfix bugfix_support_backlog kaap294 loyalty

New: affects-server bugfix_support_backlog kaap294 loyalty

Alex Yakovlev (Inactive) made changes - 16/Oct/2017 3:45 AM

Labels

Original: affects-server bugfix bugfix_support_backlog kaap294

New: affects-server bugfix bugfix_support_backlog kaap294 loyalty

Katherine Yabut made changes - 22/Jun/2017 6:50 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 [ 2271956 ]

New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2391718 ]

Katherine Yabut made changes - 31/May/2017 5:32 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2222059 ]

New: Confluence Workflow - Public Facing - Restricted v5 [ 2271956 ]

Assignee:: Brian Nguyen (Inactive)

Reporter:: Vincent Choy (Inactive)

Affected customers:: 3 This affects my team

Watchers:: 19 Start watching this issue

Created:: 23/Oct/2011 11:10 PM

Updated:: 02/Dec/2020 3:57 AM

Resolved:: 22/Jan/2012 10:29 PM

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Collapse comment: Miguel De Dios added a comment - 02/Dec/2020 3:57 AM

Expand comment: Miguel De Dios added a comment - 02/Dec/2020 3:57 AM

Collapse comment: hajure added a comment - 09/Apr/2020 1:12 PM

Expand comment: hajure added a comment - 09/Apr/2020 1:12 PM

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