Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-20393

Better error notification to users attempting to start confluence with incorrect permissions

    XMLWordPrintable

Details

    • 0
    • 13
    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      Atlassian Update - 23 Feb 2024

      Hi everyone,

      This is Michael Andreacchio from the Confluence team. Thank you for your interest in this suggestion.

      After reviewing this suggestion we have decided that we are unlikely to prioritise it for the foreseeable future. Simply put, the interest in this effort verses the effort required to complete don't weigh up against the set of our other priorities (more on this below). Therefore, we are closing this ticket to align with our current priorities and communicate them to our customers.

      You can read more about how we prioritise what to implement here.

      To learn more about our recent investments in Confluence Data Center, please check our public roadmap and our dashboards containing recently resolved issues, and current work and future plans.

      Kind regards,
      Confluence Data Center

      Often system administrators have multiple accounts with different levels of permissions. In the case where the user is logged in with non-administrator access and attempts to start Confluence, the stack trace below is how they are informed that they are trying to start Confluence but don't have permissions.

      It would be more informative for the user if they received a more explicit error. 

      16/07/2010 1:32:39 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
16/07/2010 1:32:39 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 457 ms
16/07/2010 1:32:39 PM org.apache.catalina.core.StandardService start
INFO: Starting service Tomcat-Standalone
16/07/2010 1:32:39 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.14
2010-07-16 13:32:43,803 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 3.3 (build #1911)
2010-07-16 13:32:45,876 ERROR [main] [atlassian.plugin.util.FileUtils] conditionallyExtractZipFile Found file:/C:/confluence/confluence-3.3-std/confluence/WEB-I
NF/classes/com/atlassian/confluence/setup/atlassian-bundled-plugins.zip, but failed to read file
java.io.IOException: Unable to delete file: c:\confluence\data\bundled-plugins_language\confluence-fr_FR-plugin-1.21.jar
        at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1390)
        at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)
        at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)
        at com.atlassian.plugin.util.zip.AbstractUnzipper.conditionalUnzip(AbstractUnzipper.java:89)
        at com.atlassian.plugin.util.FileUtils.conditionallyExtractZipFile(FileUtils.java:29)
        at com.atlassian.plugin.loaders.BundledPluginLoader.<init>(BundledPluginLoader.java:27)
        at com.atlassian.confluence.plugin.BundledPluginLoaderFactory.getObject(BundledPluginLoaderFactory.java:68)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getObjectFromFactoryBean(AbstractBeanFactory.java:1246)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getObjectForBeanInstance(AbstractBeanFactory.java:1217)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:260)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)
        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:267)
        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:110)
        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveManagedList(BeanDefinitionValueResolver.java:287)
        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:132)
        at org.springframework.beans.factory.support.ConstructorResolver.resolveConstructorArguments(ConstructorResolver.java:401)
        at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:121)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:800)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:718)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:386)
        at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:249)
        at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:155)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:246)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)
        at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBeansOfType(DefaultListableBeanFactory.java:248)
        at org.springframework.context.support.AbstractApplicationContext.getBeansOfType(AbstractApplicationContext.java:820)
        at org.springframework.context.support.AbstractApplicationContext.registerListeners(AbstractApplicationContext.java:597)
        at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:349)
        at org.springframework.context.support.ClassPathXmlApplicationContext.<init>(ClassPathXmlApplicationContext.java:122)
        at org.springframework.context.support.ClassPathXmlApplicationContext.<init>(ClassPathXmlApplicationContext.java:76)
        at com.atlassian.confluence.setup.ConfluenceClassPathXmlApplicationContext.<init>(ConfluenceClassPathXmlApplicationContext.java:26)
        at com.atlassian.confluence.setup.ConfluenceConfigurationListener.initialiseBootstrapContext(ConfluenceConfigurationListener.java:75)
        at com.atlassian.confluence.setup.ConfluenceConfigurationListener.contextInitialized(ConfluenceConfigurationListener.java:40)
        at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3830)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4337)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
        at org.apache.catalina.core.StandardService.start(StandardService.java:516)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:288)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
2010-07-16 13:32:45,988 INFO [main] [atlassian.plugin.manager.DefaultPluginManager] init Initialising the plugin system
2010-07-16 13:32:46,210 INFO [main] [atlassian.plugin.manager.DefaultPluginManager] init Plugin system started in 0:00:00.221
2010-07-16 13:32:47,650 WARN [main] [atlassian.config.xml.AbstractDom4jXmlConfigurationPersister] saveDocumentAtomically Unable to move C:\confluence\data\confl
uence.cfg.xml1917399579089194064tmp to C:\confluence\data\confluence.cfg.xml. Falling back to non-atomic overwrite.
2010-07-16 13:32:47,651 ERROR [main] [atlassian.confluence.setup.DefaultSetupPersister] setSetupType Could not save setupType:com.atlassian.config.Configuration
Exception: Couldn't save confluence.cfg.xml to C:\confluence\data directory.
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: C:\confluence\data\logs\atlassian-confluence.log (Access is denied)
        at java.io.FileOutputStream.openAppend(Native Method)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:177)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:102)
        at org.apache.log4j.FileAppender.setFile(FileAppender.java:290)
        at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:194)
        at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:164)
        at com.atlassian.confluence.logging.ConfluenceHomeLogAppender.switchAppender(ConfluenceHomeLogAppender.java:176)
        at com.atlassian.confluence.logging.ConfluenceLoggingConfigurationListener.onApplicationEvent(ConfluenceLoggingConfigurationListener.java:78)
        at org.springframework.context.event.SimpleApplicationEventMulticaster$1.run(SimpleApplicationEventMulticaster.java:77)
        at org.springframework.core.task.SyncTaskExecutor.execute(SyncTaskExecutor.java:49)
        at org.springframework.context.event.SimpleApplicationEventMulticaster.multicastEvent(SimpleApplicationEventMulticaster.java:75)
        at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:246)
        at com.atlassian.confluence.setup.ConfluenceConfigurationListener.initialiseBootstrapContext(ConfluenceConfigurationListener.java:77)
        at com.atlassian.confluence.setup.ConfluenceConfigurationListener.contextInitialized(ConfluenceConfigurationListener.java:40)
        at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3830)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4337)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
        at org.apache.catalina.core.StandardService.start(StandardService.java:516)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:288)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
16/07/2010 1:33:24 PM org.apache.catalina.core.StandardContext start
SEVERE: Error listenerStart
16/07/2010 1:33:24 PM org.apache.catalina.core.StandardContext start
SEVERE: Context [] startup failed due to previous errors
log4j:ERROR LogMananger.repositorySelector was null likely due to error in class reloading, using NOPLoggerRepository.
16/07/2010 1:33:26 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8080
16/07/2010 1:33:26 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 46788 ms

      In Confluence 5.2.3 the error is:

      2013-08-14 13:39:22,368 ERROR [main] [atlassian.confluence.setup.DefaultSetupPersister] setSetupType Could not save setupType
com.atlassian.config.ConfigurationException: Couldn't save confluence.cfg.xml to /var/conf523-home directory.
        at com.atlassian.config.xml.AbstractDom4jXmlConfigurationPersister.saveDocument(AbstractDom4jXmlConfigurationPersister.java:83)
        at com.atlassian.config.xml.DefaultDom4jXmlConfigurationPersister.save(DefaultDom4jXmlConfigurationPersister.java:24)
        at com.atlassian.config.ApplicationConfig.save(ApplicationConfig.java:286)
        at com.atlassian.confluence.setup.DefaultSetupPersister.setSetupType(DefaultSetupPersister.java:181)
        at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.init(DefaultAtlassianBootstrapManager.java:76)
        at com.atlassian.config.util.BootstrapUtils.init(BootstrapUtils.java:36)
        at com.atlassian.confluence.setup.ConfluenceConfigurationListener.initialiseBootstrapContext(ConfluenceConfigurationListener.java:87)
        at com.atlassian.confluence.setup.ConfluenceConfigurationListener.contextInitialized(ConfluenceConfigurationListener.java:43)
        at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4206)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4705)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
        at org.apache.catalina.core.StandardService.start(StandardService.java:525)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: java.io.IOException: Permission denied
        at java.io.UnixFileSystem.createFileExclusively(Native Method)
        at java.io.File.createTempFile(Unknown Source)
        at com.atlassian.config.xml.AbstractDom4jXmlConfigurationPersister.saveDocumentAtomically(AbstractDom4jXmlConfigurationPersister.java:89)
        at com.atlassian.config.xml.AbstractDom4jXmlConfigurationPersister.saveDocument(AbstractDom4jXmlConfigurationPersister.java:79)
        ... 22 more

      This could be better displayed in a human readable page in a browser. Instead I simply saw a white webpage with this text:

      Error occurred during template rendering: Invocation of method 'getLocale' in class com.atlassian.confluence.core.ConfluenceActionSupport threw exception java.lang.IllegalStateException: Spring Application context has not been set at /decorators/includes/header.vm[line 57, column 41]. Contact your administrator for assistance.

      Attachments

        Issue Links

          relates to

          Suggestion - CONFCLOUD-20393 Better error notification to users attempting to start confluence with incorrect permissions

          • Gathering Interest
          mentioned in

          Page Loading...

          Activity

            People

              mandreacchio Michael Andreacchio
              mcompton Marlena Compton [Atlassian]
              Votes:
              7 Vote for this issue
              Watchers:
              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: