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  1. Confluence Data Center
  2. CONFSERVER-19705

Error message is unhelpful for licence inconsistency

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      After installing the SharePoint plugins and restarting Confluence, I get the following message:

      Your license details could not be updated because the license you entered is invalid. Reason: No valid license found, LicenseManager returned null

Your server id is: BC65-I2TI-J6Z5-NBQ4

      (see attached screenshot)

      Regardless of the cause of the problem, this message is not good. There is no indication if what the user is supposed to do to remedy the situation. It needs either:

      • A link to the licence screen, so that a new one can be entered
      • A link to some documentation giving more details about the problem
      • A link to a KB article

        1. Windows Server 2008 x64 Attempt 2.png
          Windows Server 2008 x64 Attempt 2.png
          30 kB

            [CONFSERVER-19705] Error message is unhelpful for licence inconsistency

            BillA added a comment -

            Resolving through standard process. Issue unmodified for 3 years, marked minor and minimal votes.

            BillA added a comment - Resolving through standard process. Issue unmodified for 3 years, marked minor and minimal votes.

            Mark Hrynczak (Inactive) added a comment -

            The cause of this error state is being investigated at https://studio.plugins.atlassian.com/browse/CSI-601

            Mark Hrynczak (Inactive) added a comment - The cause of this error state is being investigated at https://studio.plugins.atlassian.com/browse/CSI-601

              mseager Michael S
              mhrynczak Mark Hrynczak (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: