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  1. Commerce
  2. COMMERCE-57

License downgrade can cause sandbox to be deactivated

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    • Severity 3 - Minor

      Issue Summary

      When downgrading a product license from Enterprise to Premium, any existing sandboxes will be deactivated.

      Steps to Reproduce

      1. While on an Enterprise plan, create a sandbox.
      2. At any point the subscription is downgraded to Premium. This can also happen if the sandbox was created while on an Enterprise trial.

      Expected Results

      Despite the downgrade, the sandbox should still be functional as both Enterprise and Premium subscriptions are entitled to sandboxes.

      Actual Results

      The sandbox will be deactivated and you will be unable to restore it from the admin page, getting the error below:

      Request URL: https://admin.atlassian.com/gateway/api/sandbox/8de19c8c-2f65-4e70-977e-88d8541cc8e3/restore?orgId=2ba6b374-9c81-49ad-a223-272dead0044c
Full response: 500 Internal Server Error

      Workaround

      Currently there is no known workaround for this behavior. If having this issue, please get in touch with our technical support.

              Unassigned Unassigned
              78ee2189c745 Helissa Boeing
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: