Issue Summary

When downgrading a product license from Enterprise to Premium, any existing sandboxes will be deactivated.

Steps to Reproduce

1. While on an Enterprise plan, create a sandbox.
2. At any point the subscription is downgraded to Premium. This can also happen if the sandbox was created while on an Enterprise trial.

Expected Results

Despite the downgrade, the sandbox should still be functional as both Enterprise and Premium subscriptions are entitled to sandboxes.

Actual Results

The sandbox will be deactivated and you will be unable to restore it from the admin page, getting the error below:

Request URL: https://admin.atlassian.com/gateway/api/sandbox/8de19c8c-2f65-4e70-977e-88d8541cc8e3/restore?orgId=2ba6b374-9c81-49ad-a223-272dead0044c
Full response: 500 Internal Server Error 

Workaround

Currently there is no known workaround for this behavior. If having this issue, please get in touch with our technical support.