Uploaded image for project: 'Commerce'
  1. Commerce
  2. COMMERCE-43

Unable to install apps due to a Payment policy validation error.

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      When trying to install an app, it fails with the following message:

      We ran into a little trouble
Unfortunately, we’re unable to process your request. Please retry again in some time.
Got it

      If we check the developer tools network request payload, we can see the following:

      Error when the Development team tried to activate the license:

error: {
  body: {
    code: E2188
    detail: Validation failed for ItemId:1 with message: Payment policy validation failed: Policy Validation failed  for FINANCE context. Failed Validation with Credit Only Allowed on Annual Termed Subscription.
    id: a08b3b53-7476-40ef-4789-66e74181abc6
    status: 400 BAD_REQUEST
    title: Validation error.
  }
  status: 400
  statusText: Bad Request
  url: http://ccp-api-gateway-v2.mesh:20022/api/v1/orders
}

      Steps to Reproduce

      Try to install or start a trial for an app.

      Expected Results

      The app should be installed, or the trial should start.

      Actual Results

      Installing or starting the trial results in the following error:

      We ran into a little trouble
Unfortunately, we’re unable to process your request. Please retry again in some time.
Got it

      Workaround

      Contact the support team through the following link:

            [COMMERCE-43] Unable to install apps due to a Payment policy validation error.

            Prashanth Venkatesan made changes -
            Resolution New: Answered [ 9 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Prashanth Venkatesan added a comment -

            If entitlement is on monthly plan, push payment method can't be use. With annual termed pricing plan, order should process successfully

            Prashanth Venkatesan added a comment - If entitlement is on monthly plan, push payment method can't be use. With annual termed pricing plan, order should process successfully
            pqz made changes -
            Component/s Original: Commerce - CCP - Orders [ 71505 ]
            Component/s New: CCP - Orders [ 79607 ]
            Key Original: CLOUD-12287 New: COMMERCE-43
            Support reference count Original: 6
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 6
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            Support reference count New: 4
            Gabriele Franck made changes -
            Remote Link New: This issue links to "HOT-115838 (Atlassian Service Operations JIRA)" [ 997713 ]
            Belto made changes -
            Remote Link Original: This issue links to "HOT-115958 (Atlassian Service Operations JIRA )" [ 997572 ] New: This issue links to "HOT-115958 (Atlassian Service Operations JIRA)" [ 997572 ]
            Gabriele Franck made changes -
            Labels Original: ACE-7485 HOT-115958 New: ACE-7284 ACE-7485 HOT-115958
            Gabriele Franck made changes -
            Labels Original: HOT-115958 New: ACE-7485 HOT-115958

              Unassigned Unassigned
              6c7cdac751c7 Pablo Albuquerque
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: