| Atlassian Update - 20 August 2019 |
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| Hi everyone, Thank you for giving your feedback and time. After considering how our customers use our storage, we have decided to make the following changes to our Jira and Cloud offerings:
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As a result, I am marking this ticket as DONE. For more information, please check out our [Cloud storage policies|https://confluence.atlassian.com/cloud/storage-for-jira-and-confluence-873871366.html].
Please let me know if you have any questions.
Best regards,
Jenny Chu
Product Manager, Atlassian Cloud||
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Currently, the cloud disk space limit is 25 GB.
Ideally, customers should have the ability to select the amount of disk space they require and, in future, be able to upgrade if needed. This should ideally be done via paid disk space tiers and not necessarily by user tier.
A related ticket (CLOUD-7509) recommends increasing disk space by user tier. I expect there are 10 user licensed instances that could leverage 100GB+ and 2000 user licensed instances that will never exceed the existing 25GB limit. Offering disk space options outside of user tiers should incur a more efficient use of available storage and provide customers with payment options that provide a greater ROI to Atlassian based on storage efficiency alone.
- is duplicated by
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CLOUD-8571 Cloud storage upper limit solution
- Closed
- is related to
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- Closed
[CLOUD-7987] Incorporate disk space tiers for cloud services
David Plimbley
added a comment - For reference (as I received a notification for Anevia's comment above), this email was sent a few months ago:
| Hi everyone - just wanted to share that we've increased the storage limit for both Jira Cloud products and Confluence Cloud from 25GB to 250GB, regardless of user tier. If you have both Confluence and Jira, each has its own 250GB storage limit (note that all Jira family products have a combined storage limit). Storage is primarily made up of: * Attachments from Jira products
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It’s also important to know that storage limits in Cloud are not currently enforced. We are currently revising our storage policy in Cloud and will roll out more options for purchasing additional storage, along with enforcing the limits sometime in 2019. We will notify customers in advance before we roll out these changes.
If your Atlassian Cloud products exceed the storage limit, your instance will not be suspended, except in extreme circumstances, and we will not remove any data. If you exceed your storage limit by a small amount, and you're storing acceptable types of data, your products will continue to work.|
David Plimbley
added a comment - For reference (as I received a notification for Anevia's comment above), this email was sent a few months ago:
Hi everyone - just wanted to share that we've increased the storage limit for both Jira Cloud products and Confluence Cloud from 25GB to 250GB, regardless of user tier.
If you have both Confluence and Jira, each has its own 250GB storage limit (note that all Jira family products have a combined storage limit).
Storage is primarily made up of: * Attachments from Jira products
Confluence attachments
It’s also important to know that storage limits in Cloud are not currently enforced. We are currently revising our storage policy in Cloud and will roll out more options for purchasing additional storage, along with enforcing the limits sometime in 2019. We will notify customers in advance before we roll out these changes.
If your Atlassian Cloud products exceed the storage limit, your instance will not be suspended, except in extreme circumstances, and we will not remove any data. If you exceed your storage limit by a small amount, and you're storing acceptable types of data, your products will continue to work.|
Even if your users only attach images and small files, at some point, even 25 GB of space gonna be filled. Paying for additional space would simply be the best and we were really surprised to see that such a highly priced service such as Jira did not provide such a basic feature...
Our team was ready to go for Jira Software and Confluence for our applications. But, after we have learnt there is only 25GB storage space for 26-50 users, which is really a show stopper for us, we are thinking to explore other options. I see there are other options for Jira Data Center and Confluence on AWS, I think that is more suitable for larger team, a bit expensive for smaller team and also seems more complicated to me.
If there is a way to add third party add-ons to expand cloud storage please share how.
Honestly, this is just a huge business opportunity that Atlassian is loosing out on. Instituting a pricing model for tiered storage seems like a no brainier. Also, with commodity cloud storage in 2018, why isn't there an official option to integrate Jira/Confluence with AWS S3/Dropbox/etc..
We would be glad if Atlassian can come up with increasing storage space based on user tier. The current 100 GB limit is too less for people who are having projects in Jira, Confluence & JSD with more than 1200 users. Looking forward from hearing from Atlassian on this.
Just a quick note, in case it helps anyone else: we built 2 plugins (Simple Cloud Files JIRA and Simple Cloud Files Confluence) to deal with this issue by sidestepping the Atlassian storage, and simply storing attachments in Amazon S3 buckets.
Bernardo San Juan
added a comment - Only 1 vote
Hi everyone,
Thank you for giving your feedback and time. After considering how our customers use our storage, we have decided to make the following changes to our Jira and Cloud offerings:
As a result, I am marking this ticket as DONE. For more information, please check out our [Cloud storage policies|https://confluence.atlassian.com/cloud/storage-for-jira-and-confluence-873871366.html].
Please let me know if you have any questions.
Best regards,
Jenny Chu
Product Manager, Atlassian Cloud