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  1. Atlassian Cloud
  2. CLOUD-12214

Automate bypassing import size limit for sandbox copying

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    • Jira Software, Jira Service Management

      Summary

      If a user has a large Jira production site, during a sandbox copy they may run into a generic error message that results in a failed copy:

      Unable to copy some data
You can try to copy data from production to sandbox again...

      There is no documented limitation on sandbox import size: Sandbox limits.

      Current Workaround

      • Atlassian Support needs to review the internal logs: 
        message: Archive for manifest file mpri:file:org:<org-id>:<file-id> with size X gb exceeds limit 10 gb
      • Atlassian Support then needs to apply a feature flag to bypass the limit during the import

      Recommendation

      • Automating the disabling of the import limit to allow larger customers to copy data from production to sandbox
      • Provide a clearer error message if the sandbox copy failed due to size limit

            [CLOUD-12214] Automate bypassing import size limit for sandbox copying

            Lavanya Rangarajan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1021140 ]
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            Kat N made changes -
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              232d389f2a2c Siddharth Malik
              asalinasii@atlassian.com Alfonso S. [Atlassian Support]
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                Created:
                Updated: