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  1. Atlassian Cloud
  2. CLOUD-12063

Enable automatic notifications to Org Admins whenever an outage will be involved in a Maintenance Window

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      Issue Summary

      Currently, Maintenance Windows define when instances will undergo automatic and unavoidable maintenance, and there is no special notification when an outage occurs, except for cases where the outage extends outside of the maintenance window. 

      Expected Results

      Notify Org Admins in advance whenever planned maintenance will involve any kind of outage even inside the maintenance window. 

      Actual Results

      No notification is sent to any kind of admins involving activities inside of a maintenance window. 

      Workaround

      No workaround is available at this time.

            [CLOUD-12063] Enable automatic notifications to Org Admins whenever an outage will be involved in a Maintenance Window

            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 18
            SET Analytics Bot made changes -
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            Kakara Priyanka added a comment -

            We kindly request your attention to this matter, to send outage notifications in advance based on our currently configured timezone, as unexpected downtimes are impacting platform access and performance.

            Additionally, a significant portion of our team works across multiple countries, so receiving this information in advance would be highly beneficial.

            Kakara Priyanka added a comment - We kindly request your attention to this matter, to send outage notifications in advance based on our currently configured timezone, as unexpected downtimes are impacting platform access and performance. Additionally, a significant portion of our team works across multiple countries, so receiving this information in advance would be highly beneficial.
            SET Analytics Bot made changes -
            Support reference count Original: 15 New: 16
            SET Analytics Bot made changes -
            Support reference count Original: 14 New: 15
            SET Analytics Bot made changes -
            Support reference count Original: 13 New: 14
            SET Analytics Bot made changes -
            Support reference count Original: 11 New: 13
            SET Analytics Bot made changes -
            Support reference count Original: 10 New: 11
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 9

              Unassigned Unassigned
              e54f8a037344 Fernando S
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                Created:
                Updated: