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Bug
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Resolution: Unresolved
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Low
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None
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12
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Severity 3 - Minor
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Issue Summary
Copy product data report downloads as 0-byte Zip file.
Steps to Reproduce
- Go to admin.atlassian.com and select your organization
- Navigate to Settings > Data Management
- Select a previously started data copy.
- Click Download Report
Related feature documentation: Copy Product Data
Expected Results
A zip file containing RequiresAttention.csv and Summary.csv to be downloaded.
Actual Results
If the report size is bigger than 32 MB an empty Zip file downloads.
Workaround
Opening a support request to get the file.
- mentioned in
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Page Failed to load
[CLOUD-11876] Copy product data report downloads as 0-byte csv file
Workflow | Original: JAC Bug Workflow v3 [ 4452545 ] | New: JAC Bug Workflow v4 [ 4541071 ] |
Support reference count | Original: 11 | New: 12 |
Support reference count | Original: 10 | New: 11 |
Support reference count | Original: 9 | New: 10 |
Support reference count | Original: 8 | New: 9 |
Support reference count | Original: 7 | New: 8 |
Support reference count | Original: 6 | New: 7 |
Remote Link | New: This issue links to "Page (Confluence)" [ 953525 ] |
Support reference count | Original: 5 | New: 6 |
Support reference count | Original: 4 | New: 5 |