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Suggestion
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Resolution: Unresolved
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None
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36
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Problem Definition
Delete products is not available when using the improved billing system following the reset instructions here.
How do you know which experience you’re viewing?
Suggested Solution
- There should be an option to delete the product immediately
- Deletion of product clears out the product data immediately.
Why this is important
- Maintain feature parity with original billing system
- Many customers are required to immediately delete product data for testing or for migrations and are now blocked by this limitation on the improved billing experience/system
Workaround
To delete the products, please contact Atlassian Support.
If the deletion is only required to recreate the site, for Jira, a wipe-out is possible by following: https://confluence.atlassian.com/jirakb/reset-jira-data-for-the-sites-billed-under-the-new-billing-engine-1319575846.html
