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  1. Atlassian Cloud
  2. CLOUD-10958

Better visibility for accounts with blocked email

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    Description

      As an admin I'd like a notification when the system is attempting to send email to blocked accounts.  I understand that blocking is necessary and needed.  But right now there is no indication that an account has been blocked.  The owner needs to recognize the lack of email and trigger an inquiry.  

      We use Office365 for email; 7 (out of 90) accounts were blocked due to email being bounced.  I don't know if this was a single root cause or if Office365 is not reliable.  But the affected individuals were not heavy users and did not pick up on the lack of emails for  days or weeks.  This effectively breaks the trust we have with the user base.

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        Issue Links

          duplicates

          Suggestion - JRACLOUD-67264 Provide a log for Jira outbound email

          • Under Consideration
          is related to

          Suggestion - BCLOUD-19653 Allow users to accept invitations from Bitbucket website

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. ID-6288 Invite emails lost for blocked email addresses

          • Highest - Our top priority issues
          • Closed

          Suggestion - JRACLOUD-67264 Provide a log for Jira outbound email

          • Under Consideration
          mentioned in

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              Unassigned Unassigned
              783d2c39f27c Ed Snow
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                Updated:
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