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The fix for this bug has been backported to Long Term Support releasev7.17and v7.21, as well as being released to our recent 8.x versions.
Issue Summary
During a routine user directory synchronization (automatic) a stack trace is logged regarding a database constraint violation (SYS_PK_10133).
Duplicate values are being inserted into cwd_directory_attribute table
The synchronisation itself is not affected and all users and groups are property synchronized.
Steps to Reproduce
Cannot be reproduced.
Expected Results
A successful synchronization should not report errors.
Actual Results
The below exception(s) are thrown in the atlassian-bitbucket.log file:
ERROR [Caesium-1-4] c.a.c.d.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory [ xxxx ]. java.lang.IllegalStateException: Updating end time with no current start synchronisation time.
and
2019-09-27 13:28:19,313 WARN [Caesium-1-1] o.h.e.jdbc.spi.SqlExceptionHelper SQL Error: 2627, SQLState: 23000
2019-09-27 13:28:19,313 ERROR [Caesium-1-1] o.h.e.jdbc.spi.SqlExceptionHelper Violation of PRIMARY KEY constraint 'SYS_PK_10133'. Cannot insert duplicate key in object 'dbo.cwd_directory_attribute'. The duplicate key value is (xxxxx, com.atlassian.crowd.directory.sync.currentstartsynctime).
2019-09-27 13:28:19,313 ERROR [Caesium-1-1] o.h.i.ExceptionMapperStandardImpl HHH000346: Error during managed flush [org.hibernate.exception.ConstraintViolationException: could not execute batch]
2019-09-27 13:28:19,315 ERROR [Caesium-1-1] c.a.c.d.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory [ xxxx ].
org.springframework.dao.DataIntegrityViolationException: could not execute batch; SQL [insert into cwd_directory_attribute (directory_id, attribute_name, attribute_value) values (?, ?, ?)]; constraint [null]; nested exception is org.hibernate.exception.ConstraintViolationException: could not execute batch
at org.springframework.orm.hibernate5.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:247)
at org.springframework.orm.hibernate5.HibernateTransactionManager.convertHibernateAccessException(HibernateTransactionManager.java:801)
at org.springframework.orm.hibernate5.HibernateTransactionManager.doCommit(HibernateTransactionManager.java:637)
at org.springframework.transaction.support.AbstractPlatformTransactionManager.processCommit(AbstractPlatformTransactionManager.java:746)
at org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:714)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:75)
at jdk.internal.reflect.GeneratedMethodAccessor782.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:45)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:92)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)
at java.base/java.lang.Thread.run(Thread.java:834)
... 17 frames trimmed
Caused by: org.hibernate.exception.ConstraintViolationException: could not execute batch
at org.hibernate.exception.internal.SQLStateConversionDelegate.convert(SQLStateConversionDelegate.java:112)
at org.hibernate.exception.internal.StandardSQLExceptionConverter.convert(StandardSQLExceptionConverter.java:42)
at org.hibernate.engine.jdbc.spi.SqlExceptionHelper.convert(SqlExceptionHelper.java:113)
at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.performExecution(BatchingBatch.java:129)
at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.doExecuteBatch(BatchingBatch.java:105)
at org.hibernate.engine.jdbc.batch.internal.AbstractBatchImpl.execute(AbstractBatchImpl.java:147)
at org.hibernate.engine.jdbc.internal.JdbcCoordinatorImpl.executeBatch(JdbcCoordinatorImpl.java:212)
at org.hibernate.engine.spi.ActionQueue.executeActions(ActionQueue.java:633)
at org.hibernate.engine.spi.ActionQueue.executeActions(ActionQueue.java:478)
at org.hibernate.event.internal.AbstractFlushingEventListener.performExecutions(AbstractFlushingEventListener.java:356)
at org.hibernate.event.internal.DefaultFlushEventListener.onFlush(DefaultFlushEventListener.java:39)
at org.hibernate.internal.SessionImpl.doFlush(SessionImpl.java:1484)
at org.hibernate.internal.SessionImpl.managedFlush(SessionImpl.java:515)
at org.hibernate.internal.SessionImpl.flushBeforeTransactionCompletion(SessionImpl.java:3348)
at org.hibernate.internal.SessionImpl.beforeTransactionCompletion(SessionImpl.java:2519)
at org.hibernate.engine.jdbc.internal.JdbcCoordinatorImpl.beforeTransactionCompletion(JdbcCoordinatorImpl.java:473)
at org.hibernate.resource.transaction.backend.jdbc.internal.JdbcResourceLocalTransactionCoordinatorImpl.beforeCompletionCallback(JdbcResourceLocalTransactionCoordinatorImpl.java:178)
at org.hibernate.resource.transaction.backend.jdbc.internal.JdbcResourceLocalTransactionCoordinatorImpl.access$300(JdbcResourceLocalTransactionCoordinatorImpl.java:39)
at org.hibernate.resource.transaction.backend.jdbc.internal.JdbcResourceLocalTransactionCoordinatorImpl$TransactionDriverControlImpl.commit(JdbcResourceLocalTransactionCoordinatorImpl.java:271)
at org.hibernate.engine.transaction.internal.TransactionImpl.commit(TransactionImpl.java:104)
at org.springframework.orm.hibernate5.HibernateTransactionManager.doCommit(HibernateTransactionManager.java:625)
... 19 common frames omitted
Caused by: java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'SYS_PK_10133'. Cannot insert duplicate key in object 'dbo.cwd_directory_attribute'. The duplicate key value is (229378, com.atlassian.crowd.directory.sync.currentstartsynctime).
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeBatch(SQLServerPreparedStatement.java:2065)
at com.zaxxer.hikari.pool.ProxyStatement.executeBatch(ProxyStatement.java:128)
at com.zaxxer.hikari.pool.HikariProxyPreparedStatement.executeBatch(HikariProxyPreparedStatement.java)
at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.performExecution(BatchingBatch.java:119)
... 36 common frames omitted
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
relates to
BSERV-13415Full Active Directory sync fails with constraint violation error
In Progress
causes
SSP-48823You do not have permission to view this issue
BBSDEV-25193You do not have permission to view this issue
The bugfix for this has been through testing and we plan to backport the fix to LTS versions 7.17 and 7.21. This bugfix will also be included in a new 8.x version (likely 8.4.0). These releases are scheduled to happen during the next month.
Lauren Button
added a comment - The bugfix for this has been through testing and we plan to backport the fix to LTS versions 7.17 and 7.21. This bugfix will also be included in a new 8.x version (likely 8.4.0). These releases are scheduled to happen during the next month.
Upgraded from 5.16 to 7.6.12 - seeing this as well.
Update: In our case it turned out to be database corruption that affected pull requests linked to one very specific repository. We were able to resolve it with Atlassian support by having them provide us with a database query that cleaned out the troublesome database entries.
Contacting support is most likely the best way to get help with this.
Markus Bauer
added a comment - - edited Upgraded from 5.16 to 7.6.12 - seeing this as well.
Update: In our case it turned out to be database corruption that affected pull requests linked to one very specific repository. We were able to resolve it with Atlassian support by having them provide us with a database query that cleaned out the troublesome database entries.
Contacting support is most likely the best way to get help with this.
Thanks for reporting that some of you are still seeing this issue happening in your instances and I am truly sorry that this is happening. There appears to be some edge cases where a start time is not seen or reported in the database when expected and we are trying to further track all these instances down.
Again, apologies for this issue occurring in some cases of directory syncing.
Kind regards,
Christopher Kochovski - Bitbucket Software Engineer.
Christopher Kochovski
added a comment - Hi everyone,
Thanks for reporting that some of you are still seeing this issue happening in your instances and I am truly sorry that this is happening. There appears to be some edge cases where a start time is not seen or reported in the database when expected and we are trying to further track all these instances down.
Again, apologies for this issue occurring in some cases of directory syncing.
Kind regards,
Christopher Kochovski - Bitbucket Software Engineer.
Run into this exact problem after upgrading from 7.6.7 to 7.17.5 so apparently this bug is still very much alive.
-J
juri.ahokas
added a comment -
Run into this exact problem after upgrading from 7.6.7 to 7.17.5 so apparently this bug is still very much alive.
-J
Christopher Kochovski
Themis
Affected customers:
27This affects my team
Watchers:
54Start watching this issue
Created:
Updated:
Resolved:
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Platform Cloud\"\n value=\"18514\">\n Jira Platform Cloud (JRACLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18512&size=small\"\n title=\"Jira Service Management Cloud\"\n value=\"18512\">\n Jira Service Management Cloud (JSDCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=15611&size=small\"\n title=\"Jira Service Management Data Center\"\n value=\"15611\">\n Jira Service Management Data Center (JSDSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12200&size=small\"\n title=\"Jira Software Data Center\"\n value=\"12200\">\n Jira Software Data Center (JSWSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21810&size=small\"\n title=\"Jira Work Management Cloud\"\n value=\"21810\">\n Jira Work Management Cloud (JWMCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23510&size=small\"\n title=\"Loom\"\n value=\"23510\">\n Loom (LOOM)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=19710&size=small\"\n title=\"Migration Platform\"\n value=\"19710\">\n Migration Platform (MIG)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20810&size=small\"\n title=\"OpenID Connect for Atlassian Data Center\"\n value=\"20810\">\n OpenID Connect for Atlassian Data Center (OIDCDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21710&size=small\"\n title=\"Opsgenie\"\n value=\"21710\">\n Opsgenie (OPSGENIE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22010&size=small\"\n title=\"Proforma Server & Data Centre\"\n value=\"22010\">\n Proforma Server & Data Centre (FORMDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23610&size=small\"\n title=\"Rovo\"\n value=\"23610\">\n Rovo (ROVO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18310&size=small\"\n title=\"SAML for Atlassian Data Center\"\n value=\"18310\">\n SAML for Atlassian Data Center (SAMLDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20410&size=small\"\n title=\"Server Deployments and Scale\"\n value=\"20410\">\n Server Deployments and Scale (SCALE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12910&size=small\"\n title=\"Sourcetree For Mac\"\n value=\"12910\">\n Sourcetree For Mac (SRCTREE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14510&size=small\"\n title=\"Sourcetree for Windows\"\n value=\"14510\">\n Sourcetree for Windows (SRCTREEWIN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22011&size=small\"\n title=\"Statuspage\"\n value=\"22011\">\n Statuspage (STATUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21311&size=small\"\n title=\"TRELLO\"\n value=\"21311\">\n TRELLO (TRELLO)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","jql":"project = BSERV","validSearcher":true,"isShown":true},"fixfor":{"name":"Fix Version","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldfixfor\">Fix Version:</label><span id=\"fieldfixfor\" class=\"fieldValue\">\n \n 8.0.4 </span></div>\n","editHtml":"\n <div class=\"field-group aui-field-projectconstant\" >\n <label for=\"searcher-fixfor\">Fix Version</label> <select class=\"select js-default-checkboxmultiselectversion\"\n id=\"searcher-fixfor\"\n multiple=\"multiple\"\n name=\"fixfor\"\n data-max-inline-results-displayed=\"100\"\n >\n <optgroup label=\"\">\n <option value=\"-1\" title=\"No Version\">No Version</option>\n <option value=\"-2\" title=\"Unreleased Versions\">Unreleased Versions</option>\n <option value=\"-3\" title=\"Released Versions\">Released Versions</option>\n </optgroup>\n <optgroup label=\"Unreleased Versions\">\n <option value=\"id:0.0.0\" title=\"0.0.0\">0.0.0</option>\n <option value=\"id:8.10.7\" title=\"8.10.7\">8.10.7</option>\n <option value=\"id:8.11.7\" title=\"8.11.7\">8.11.7</option>\n <option value=\"id:8.19.17\" title=\"8.19.17\">8.19.17</option>\n <option value=\"id:8.5.5\" title=\"8.5.5\">8.5.5</option>\n <option value=\"id:8.6.5\" title=\"8.6.5\">8.6.5</option>\n <option value=\"id:8.7.6\" title=\"8.7.6\">8.7.6</option>\n <option value=\"id:8.9.27\" title=\"8.9.27\">8.9.27</option>\n <option value=\"id:9.0.2\" title=\"9.0.2\">9.0.2</option>\n <option value=\"id:9.1.2\" title=\"9.1.2\">9.1.2</option>\n <option value=\"id:9.2.2\" title=\"9.2.2\">9.2.2</option>\n <option value=\"id:9.3.3\" title=\"9.3.3\">9.3.3</option>\n <option value=\"id:9.4.5\" title=\"9.4.5\">9.4.5</option>\n <option value=\"id:9.5\" title=\"9.5\">9.5</option>\n <option value=\"id:9.5.3\" title=\"9.5.3\">9.5.3</option>\n <option value=\"id:9.6.0\" title=\"9.6.0\">9.6.0</option>\n </optgroup>\n <optgroup data-footer-text=\"629 more options. 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title=\"2.0.1\">2.0.1</option>\n <option value=\"id:2.0.2\" title=\"2.0.2\">2.0.2</option>\n <option value=\"id:2.0.3\" title=\"2.0.3\">2.0.3</option>\n <option value=\"id:2.1.0\" title=\"2.1.0\">2.1.0</option>\n <option value=\"id:2.1.1\" title=\"2.1.1\">2.1.1</option>\n <option value=\"id:2.1.2\" title=\"2.1.2\">2.1.2</option>\n <option value=\"id:2.10.0\" title=\"2.10.0\">2.10.0</option>\n <option value=\"id:2.10.1\" title=\"2.10.1\">2.10.1</option>\n <option value=\"id:2.10.2\" title=\"2.10.2\">2.10.2</option>\n <option value=\"id:2.10.3\" title=\"2.10.3\">2.10.3</option>\n <option value=\"id:2.10.4\" title=\"2.10.4\">2.10.4</option>\n <option value=\"id:2.10.5\" title=\"2.10.5\">2.10.5</option>\n <option value=\"id:2.11.2\" title=\"2.11.2\">2.11.2</option>\n <option value=\"id:2.11.3\" title=\"2.11.3\">2.11.3</option>\n <option value=\"id:2.11.4\" title=\"2.11.4\">2.11.4</option>\n <option value=\"id:2.11.5\" title=\"2.11.5\">2.11.5</option>\n <option value=\"id:2.11.6\" title=\"2.11.6\">2.11.6</option>\n <option value=\"id:2.11.7\" title=\"2.11.7\">2.11.7</option>\n <option value=\"id:2.11.8\" title=\"2.11.8\">2.11.8</option>\n <option value=\"id:2.11.9\" title=\"2.11.9\">2.11.9</option>\n <option value=\"id:2.12.0\" title=\"2.12.0\">2.12.0</option>\n <option value=\"id:2.12.1\" title=\"2.12.1\">2.12.1</option>\n <option value=\"id:2.12.2\" title=\"2.12.2\">2.12.2</option>\n <option value=\"id:2.12.3\" title=\"2.12.3\">2.12.3</option>\n <option value=\"id:2.12.4\" title=\"2.12.4\">2.12.4</option>\n <option value=\"id:2.12.5\" title=\"2.12.5\">2.12.5</option>\n <option value=\"id:2.12.6\" title=\"2.12.6\">2.12.6</option>\n <option value=\"id:2.2.0\" title=\"2.2.0\">2.2.0</option>\n <option value=\"id:2.3.0\" title=\"2.3.0\">2.3.0</option>\n <option value=\"id:2.3.1\" title=\"2.3.1\">2.3.1</option>\n <option value=\"id:2.4.0\" title=\"2.4.0\">2.4.0</option>\n <option value=\"id:2.4.1\" title=\"2.4.1\">2.4.1</option>\n <option value=\"id:2.4.2\" title=\"2.4.2\">2.4.2</option>\n <option value=\"id:2.5.0\" title=\"2.5.0\">2.5.0</option>\n <option value=\"id:2.5.1\" title=\"2.5.1\">2.5.1</option>\n <option value=\"id:2.5.2\" title=\"2.5.2\">2.5.2</option>\n <option value=\"id:2.5.3\" title=\"2.5.3\">2.5.3</option>\n <option value=\"id:2.5.4\" title=\"2.5.4\">2.5.4</option>\n <option value=\"id:2.6.0\" title=\"2.6.0\">2.6.0</option>\n <option value=\"id:2.6.1\" title=\"2.6.1\">2.6.1</option>\n <option value=\"id:2.6.2\" title=\"2.6.2\">2.6.2</option>\n <option value=\"id:2.6.3\" title=\"2.6.3\">2.6.3</option>\n <option value=\"id:2.6.4\" title=\"2.6.4\">2.6.4</option>\n <option value=\"id:2.6.5\" title=\"2.6.5\">2.6.5</option>\n <option value=\"id:2.7.0\" title=\"2.7.0\">2.7.0</option>\n <option value=\"id:2.7.1\" title=\"2.7.1\">2.7.1</option>\n <option value=\"id:2.7.2\" title=\"2.7.2\">2.7.2</option>\n <option value=\"id:2.7.3\" title=\"2.7.3\">2.7.3</option>\n <option value=\"id:2.7.4\" title=\"2.7.4\">2.7.4</option>\n <option value=\"id:2.7.5\" title=\"2.7.5\">2.7.5</option>\n <option value=\"id:2.7.6\" title=\"2.7.6\">2.7.6</option>\n <option value=\"id:2.8.0\" title=\"2.8.0\">2.8.0</option>\n <option value=\"id:2.8.1\" title=\"2.8.1\">2.8.1</option>\n <option value=\"id:2.8.2\" title=\"2.8.2\">2.8.2</option>\n <option value=\"id:2.8.3\" title=\"2.8.3\">2.8.3</option>\n <option value=\"id:2.8.4\" title=\"2.8.4\">2.8.4</option>\n <option value=\"id:2.8.5\" title=\"2.8.5\">2.8.5</option>\n <option value=\"id:2.9.1\" title=\"2.9.1\">2.9.1</option>\n <option value=\"id:2.9.2\" title=\"2.9.2\">2.9.2</option>\n <option value=\"id:2.9.3\" title=\"2.9.3\">2.9.3</option>\n <option value=\"id:2.9.4\" title=\"2.9.4\">2.9.4</option>\n <option value=\"id:2.9.5\" title=\"2.9.5\">2.9.5</option>\n <option value=\"id:3.0.1\" title=\"3.0.1\">3.0.1</option>\n <option value=\"id:3.0.2\" title=\"3.0.2\">3.0.2</option>\n <option value=\"id:3.0.3\" title=\"3.0.3\">3.0.3</option>\n <option value=\"id:3.0.4\" title=\"3.0.4\">3.0.4</option>\n </optgroup>\n </select>\n </div>\n \n","jql":"fixVersion = 8.0.4","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.atlassian.com/secure/useravatar?size=xsmall&avatarId=10613\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"resolution":{"name":"Resolution","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldresolution\">Resolution:</label><span id=\"fieldresolution\" class=\"fieldValue\">\n \n Fixed, Done </span></div>\n","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-resolution\">Resolution</label> <select class=\"select js-default-checkboxmultiselect\"\n data-placeholder-text=\"Find Resolutions...\"\n id=\"searcher-resolution\"\n multiple=\"multiple\"\n name=\"resolution\"\n data-max-inline-results-displayed=\"100\"\n >\n <option class=\"headerOption\" value=\"-1\" title=\"Unresolved\">Unresolved</option>\n <option selected=\"selected\" value=\"1\" title=\"Fixed\" >Fixed</option>\n <option value=\"2\" title=\"Won't Fix\" >Won't Fix</option>\n <option value=\"3\" title=\"Duplicate\" >Duplicate</option>\n <option value=\"4\" title=\"Incomplete\" >Incomplete</option>\n <option value=\"5\" title=\"Cannot Reproduce\" >Cannot Reproduce</option>\n <option value=\"6\" title=\"Invalid\" >Invalid</option>\n <option value=\"7\" title=\"Resolved Locally\" >Resolved Locally</option>\n <option value=\"8\" title=\"Handled by Support\" >Handled by Support</option>\n <option value=\"9\" title=\"Answered\" >Answered</option>\n <option value=\"10\" title=\"Timed out\" >Timed out</option>\n <option value=\"11\" title=\"Obsolete\" >Obsolete</option>\n <option value=\"12\" title=\"Not a bug\" >Not a bug</option>\n <option value=\"13\" title=\"Unsolved Mysteries\" >Unsolved Mysteries</option>\n <option value=\"14\" title=\"Purchased\" >Purchased</option>\n <option value=\"15\" title=\"Tracked Elsewhere\" >Tracked Elsewhere</option>\n <option value=\"16\" title=\"Deployed\" >Deployed</option>\n <option selected=\"selected\" value=\"17\" title=\"Done\" >Done</option>\n <option value=\"18\" title=\"Support Request\" >Support Request</option>\n <option value=\"10000\" title=\"Won't Do\" >Won't Do</option>\n <option value=\"10100\" title=\"Incorrectly Filed\" >Incorrectly Filed</option>\n <option value=\"10300\" title=\"Low Engagement\" >Low Engagement</option>\n <option value=\"10200\" title=\"Spam\" >Spam</option>\n <option value=\"10400\" title=\"Unsupported - Server EoS\" >Unsupported - Server EoS</option>\n </select>\n </div>\n \n","jql":"resolution in (Fixed, Done)","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-76 more options. Continue typing to refine further.\" data-status-lozenge=\"true\">\n <optgroup >\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"1\" title=\"Open\" data-simple-status=\"{"id":"1","name":"Open","description":"Issue is open and has not yet been accepted by Atlassian.","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Open</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"The development team is currently working on this issue.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"Work on this issue is complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"10010\" title=\"Committed\" data-simple-status=\"{"id":"10010","name":"Committed","description":"Work is committed and ready to be pushed live","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">Committed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10030\" title=\"Needs Triage\" data-simple-status=\"{"id":"10030","name":"Needs Triage","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10044\" title=\"Done\" data-simple-status=\"{"id":"10044","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{"id":"10049","name":"Ready for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{"id":"10051","name":"In Review","description":"A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{"id":"10068","name":"Cancelled","description":"","iconUrl":"/images/icons/statuses/trash.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10071\" title=\"To Do\" data-simple-status=\"{"id":"10071","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{"id":"11772","name":"Gathering Interest","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{"id":"11773","name":"Reviewing","description":"We're currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Under Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11775\" title=\"Future Consideration\" data-simple-status=\"{"id":"11775","name":"Future Consideration","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. 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Bug
Highest
SSP-48823 You do not have permission to view this issue
![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
BBSDEV-25193
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The bugfix for this has been through testing and we plan to backport the fix to LTS versions 7.17 and 7.21. This bugfix will also be included in a new 8.x version (likely 8.4.0). These releases are scheduled to happen during the next month.