Low Summary
When a user is deleted and there is no other user in a different directory, his details are not deleted immediately.
Instead, they are preserved for 7 days.
This includes:
- SSH keys
- GPG Keys
- Access tokes
- all user related data stored by apps
This applies to:
- users from an external directory (e.g. JIRA or LDAP)
- internal users (from the internal directory)
Steps to Reproduce
- Step 1
- Step 2
Expected Results
The documentation should cover the current implementation.
Actual Results
The Users and groups - Deleting users and groups page provides the following (incorrect) explanation:
If the user or group does not exist in another directory, Bitbucket Server assumes the intent was to permanently delete them, and we delete the users permissions, SSH keys and 'rememberme' tokens.
[BSERV-10550] Clarify what happens to the user's data when the user is deleted
| Workflow | Original: Stash Workflow - Restricted [ 2505147 ] | New: JAC Bug Workflow v3 [ 3137015 ] |
| Symptom Severity | Original: Minor [ 14432 ] | New: Severity 3 - Minor [ 15832 ] |
| Fix Version/s | New: 5.7.0 [ 76390 ] | |
| Fix Version/s | New: 5.6.0 [ 75407 ] | |
| Fix Version/s | New: 5.5.0 [ 74868 ] | |
| Fix Version/s | New: 5.4.0 [ 73619 ] | |
| Fix Version/s | New: 5.3.0 [ 72810 ] | |
| Fix Version/s | New: 5.2.0 [ 71978 ] | |
| Fix Version/s | New: 5.1.0 [ 71491 ] | |
| Fix Version/s | New: 5.0.0 [ 66696 ] | |
| Fix Version/s | New: 4.14.0 [ 66341 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Open [ 1 ] |
| Assignee | New: ang ❤️💛💚💙💜 [ acox@atlassian.com ] |
| Summary | Original: Update the documentation to clarify what happens when a user is deleted | New: Clarify what happens to the user's data when the user is deleted |
| Affects Version/s | New: 3.2.0 [ 44397 ] |
| Affects Version/s | New: 5.7.0 [ 76390 ] |
| Description |
Original:
h3. Summary
When a user is deleted and there is no other user in a different directory, his details are not deleted immediately. Instead, they are preserved for *7 days*. This includes: - SSH keys - GPG Keys - Access tokes This applies to: - users from an external directory (e.g. JIRA or LDAP) - internal users (from the internal directory) h3. Steps to Reproduce # Step 1 # Step 2 h3. Expected Results The documentation should cover the current implementation. h3. Actual Results The [Users and groups \- Deleting users and groups|https://confluence.atlassian.com/bitbucketserver/users-and-groups-776640439.html#Usersandgroups-Deletingusersandgroups] page provides the following (incorrect) explanation: {quote} If the user or group +does not+ exist in another directory, Bitbucket Server assumes the intent was to permanently delete them, and we delete the users permissions, SSH keys and 'rememberme' tokens. {quote} |
New:
h3. Summary
When a user is deleted and there is no other user in a different directory, his details are not deleted immediately. Instead, they are preserved for *7 days*. This includes: - SSH keys - GPG Keys - Access tokes - all user related data stored by apps This applies to: - users from an external directory (e.g. JIRA or LDAP) - internal users (from the internal directory) h3. Steps to Reproduce # Step 1 # Step 2 h3. Expected Results The documentation should cover the current implementation. h3. Actual Results The [Users and groups \- Deleting users and groups|https://confluence.atlassian.com/bitbucketserver/users-and-groups-776640439.html#Usersandgroups-Deletingusersandgroups] page provides the following (incorrect) explanation: {quote} If the user or group +does not+ exist in another directory, Bitbucket Server assumes the intent was to permanently delete them, and we delete the users permissions, SSH keys and 'rememberme' tokens. {quote} |
| Component/s | New: Documentation (User) [ 42603 ] |