[BSERV-10428] Unlimited User Licenses Break admin/license page

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 5.6.1
Affects Version/s: 5.6.0
Component/s: None
Labels:
None

Support reference count:
3
Symptom Severity:
Severity 2 - Major
UIS:
184
Bug Fix Policy:
View Atlassian Server bug fix policy

Steps to Reproduce:

Have an evaluation license (unlimited users)
Add the license to Bitbucket Server 5.6.0

Expected Outcome:
The license is added successfully.

Actual Outcome:
You get a 500 screen on the page and the following in the logs:

2017-11-30 15:15:24,896 ERROR [http-nio-7990-exec-8]  o.a.c.c.C.[.[.[.[default] Servlet.service() for servlet [default] in context with path [/bitbucket-dev1] threw exception [Request processing failed; nested exception is com.google.template.soy.tofu.SoyTofuException: In 'print' tag, expression "$userCount" evaluates to undefined.] with root cause
com.google.template.soy.sharedpasses.render.RenderException: In 'print' tag, expression "$userCount" evaluates to undefined.
	at bitbucket.internal.admin.license(license.soy:174)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitPrintNode(RenderVisitor.java:250)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:87)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.renderBlock(RenderVisitor.java:716)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallNodeHelper(RenderVisitor.java:564)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:457)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitSoyNode(RenderVisitor.java:649)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitIfCondNode(AbstractSoyNodeVisitor.java:264)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:97)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitIfNode(RenderVisitor.java:339)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:96)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitSoyNode(RenderVisitor.java:649)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitIfCondNode(AbstractSoyNodeVisitor.java:264)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:97)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitIfNode(RenderVisitor.java:339)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:96)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.renderBlock(RenderVisitor.java:716)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallNodeHelper(RenderVisitor.java:564)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:457)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.renderBlock(RenderVisitor.java:716)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallNodeHelper(RenderVisitor.java:564)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:457)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
	at com.google.template.soy.sharedpasses.render.RenderVisitor.visitTemplateNode(RenderVisitor.java:220)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitTemplateBasicNode(AbstractSoyNodeVisitor.java:160)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:66)
	at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
	at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40)
	at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:366)
	at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322)
	at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66)
	at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476)
	at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:154)
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
	at com.atlassian.stash.internal.plugin.OsgiServiceProxyFactoryImpl$DynamicServiceInvocationHandler.invoke(OsgiServiceProxyFactoryImpl.java:104)
	at com.atlassian.soy.springmvc.SoyView.render(SoyView.java:50)
	at com.atlassian.stash.internal.web.soy.StashSoyViewResolver$1.render(StashSoyViewResolver.java:33)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
	at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
	at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:85)
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
	at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
	at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
	at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
	at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
	at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
	at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:38)
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
	at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
	at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:89)
	at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.lang.Thread.run(Thread.java:745)
	... 268 frames trimmed

The license is added successfully.

Workaround:

Use the REST API to add a new license if you need to update it.

An example REST call would be the following:

curl -u <username>:<password> -X POST -H "Content-Type: application/json" -d '{"license":"<license key>"}' <Bitbucket base url>/<context path>/rest/api/1.0/admin/license

Ensure the user performing the command has admin permissions and the data in the -d tag has the correct quotes (single quotes for the entire payload double quotes for the JSON key:value pair)

mentioned in: Page Failed to load

Owen made changes - 10/Apr/2019 6:47 AM

Workflow

Original: Stash Workflow - Restricted [ 2486297 ]

New: JAC Bug Workflow v3 [ 3136841 ]

Owen made changes - 24/Oct/2018 5:06 AM

Symptom Severity

Original: Major [ 14431 ]

New: Severity 2 - Major [ 15831 ]

Mark A. made changes - 17/Jul/2018 3:06 PM

Remote Link

Original: This issue links to "Page (Extranet)" [ 338024 ]

Mark A. made changes - 17/Jul/2018 2:57 PM

Remote Link

New: This issue links to "Page (Extranet)" [ 377179 ]

Bryan Turner (Inactive) made changes - 23/Jan/2018 1:27 AM

Remote Link

New: This issue links to "Bitbucket Server › Pull Request Build › ~~BSERV-10428~~-bturner-test-unlimited-user-license-upgrades (server-syd-bamboo)" [ 347270 ]

Bryan Turner (Inactive) made changes - 23/Jan/2018 1:26 AM

Remote Link

New: This issue links to "Bitbucket Server › Pull Request Build with Coverage › ~~BSERV-10428~~-bturner-test-unlimited-user-license-upgrades (server-syd-bamboo)" [ 347161 ]

Andrei Khudavets made changes - 05/Dec/2017 3:20 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Open [ 1 ]	New: Closed [ 6 ]

Andrei Khudavets made changes - 05/Dec/2017 3:20 AM

Status

Original: Needs Triage [ 10030 ]

New: Open [ 1 ]

Caterina Curti made changes - 04/Dec/2017 11:19 PM

Remote Link

New: This issue links to "Page (Extranet)" [ 338024 ]

Caterina Curti made changes - 04/Dec/2017 11:17 PM

Comment

[ A comment with security level 'atlassian-staff' was removed. ]

Assignee:: John van der Loo (Inactive)

Reporter:: Aaron

Affected customers:: 1 This affects my team

Watchers:: 12 Start watching this issue

Created:: 01/Dec/2017 12:04 AM

Updated:: 20/Apr/2020 9:33 AM

Resolved:: 05/Dec/2017 3:20 AM

Bitbucket Data Center

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