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  1. Capture for JIRA
  2. BON-2246

Capture stop working with expired maintenance license

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    Details

    • Occurrence Factor:
      100%
    • Testing Notes:
      Hide

      In order to test this issue, you should create 3 licenses:

      A license in which both maintenance and usability expire dates are active. In this case, the add-on should work as usual.
      A license which its maintenance has expired while its usability hasn't. In this case, the add-on should remain active.
      A license with both maintenance and usability date are expired, in this case the user is not able to use this add-on neither the browser plug in.

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      In order to test this issue, you should create 3 licenses: A license in which both maintenance and usability expire dates are active. In this case, the add-on should work as usual. A license which its maintenance has expired while its usability hasn't. In this case, the add-on should remain active. A license with both maintenance and usability date are expired, in this case the user is not able to use this add-on neither the browser plug in.

      Description

      Steps to Reproduce

      1. Install JIRA Capture;
      2. Use a license with Maintenance Expired.

      Expected Results

      The add-on should continue working even with the maintenance expired, as the other add-ons continue working without a valid maintenance.

      Actual Results

      The capture add-on is gone, even if it is active, the Capture dropdown in the application header is missing.

      Notes

      Tested with Agile and Service Desk, and only Capture is affected by this behaviour.

      Solution / Workaround

      Adding an evaluation license will activate the add-on.

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              • Assignee:
                mrubinsztein Martin Rubinsztein (Inactive)
                Reporter:
                psouza Pedro Souza
              • Votes:
                4 Vote for this issue
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                10 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: