Uploaded image for project: 'Capture for JIRA'
  1. Capture for JIRA
  2. BON-1944

Only on 1 machine, when taking a screenshot with Capture it will shrink and distort picture

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      Description

      This was working fine on this machine with Bonfire but we recently upgraded to Jira Capture and this started happening on this machine. I'm attaching a screenshot of the page while doing a screenshot using Jira Capture.

      In the attached screenshot, you will see the browser and Jira Capture itself are normal but the screen capture area is shrunk and distorted. I made sure to hit ctrl-0 before trying to take the screen shot.

      I'm using the latest version of Firefox (25.0.1). The only addons enabled are Jira Capture and Lastpass.

      Any ideas what this could be?

      Workaround

      • Use external monitor to Capture Image - works good in Chrome and Firefox.
      • Use Chrome instead of Firefox for Image Capturing. NOTE: may not work on some Apple devices.

        Attachments

        1. capture_screenshot_distorted.jpg
          capture_screenshot_distorted.jpg
          261 kB
        2. CapturePastedImage.png
          CapturePastedImage.png
          336 kB
        3. CaptureTakeScreenshot.png
          CaptureTakeScreenshot.png
          179 kB
        4. clipboard-20141013-172231-724.png
          clipboard-20141013-172231-724.png
          477 kB
        5. JIRAAttachedAsFile.png
          JIRAAttachedAsFile.png
          477 kB
        6. JIRAAttachedAsScreenshot.png
          JIRAAttachedAsScreenshot.png
          477 kB

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              • Assignee:
                ialexeyenko Ignat Alexeyenko
                Reporter:
                billing5 Deb Cinkus
              • Votes:
                10 Vote for this issue
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                13 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: