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  1. Bitbucket Cloud
  2. BCLOUD-8817

Reply by email in issue tracker does not work properly when reply contains quotes (BB-9986)

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      Description

      I tried to use reply by email a several times and got the following problems:

      1. Mails 1, 2 and 4 were just not posted.
      2. Mail 3 was truncated to

      #*

      Given that original message looks like

      header
      Text1
      Text2
      Text3
      footer
      

      (header and footer are generated by issue tracker when it was sending the message) first mail looks like

      reply-header
      > header
      > Text1
      
      reply1
      
      > Text2
      
      reply2
      
      > Text3
      > footer
      

      (here reply-header is generated when I hit “Reply” button and looks like {{

      {date}

      ,

      {time}

      , "

      {user}

      ", <

      {email}

      >":}}), second mail looks like this:

      reply0
      
      reply-header
      > Text1
      
      reply1
      
      > Text2
      
      reply2
      
      > Text3
      > footer
      

      , third looks like

      reply0
      
      > Text1
      
      reply1
      
      > Text2
      

      and fourth looks like

      reply2.0
      
      > ! Text2.1 !
      > > !reply1!
      > ! Text2.2 !
      
      reply2.1
      
      > ! Text2.3!
      > > !reply2!
      > ! Text2.4 !
      
      reply2.2
      

        Attachments

        1. mail1
          5 kB
        2. mail2
          4 kB
        3. mail3
          3 kB
        4. mail4
          5 kB

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            Assignee:
            Unassigned
            Reporter:
            ab5c76f285ba ZyX_I
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              Dates

              Created:
              Updated:
              Resolved: