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  1. Bitbucket Cloud
  2. BCLOUD-23301

Bitbucket Cloud wiki/issue tracker shows unreadable font color despite formatting settings

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      Issue Summary

      • All text displayed in wiki and issue tracker pages is suddenly unreadable from an accessibility standpoint, the text is grey with a white background instead of black with a white background as it was previously by default. I believe something has changed recently which has broken this functionality.
      • I and the BBC team have tested this on our own wikis/issue trackers and were able to reproduce this, therefore, this bug affects all users who make use of the wiki/issue tracker feature
      • Reclassified this as major/high as a core feature has been affected for all users

      Steps to Reproduce

      1. Access any wiki/issue tracker page
      2. Observe the appearance of the text

      Expected Results

      • Text displays as black with a white background

      Actual Results

      • Text displays as grey with a white background

      Workaround

      • UPDATE: This has been confirmed as a bug by our development team and has been rolled back accordingly. The fix has been deployed and should be active now, please clear your cache/perform a browser refresh.

            [BCLOUD-23301] Bitbucket Cloud wiki/issue tracker shows unreadable font color despite formatting settings

            Nathan Spells made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 928221 ]
            Nathan Spells made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 927806 ]
            SET Analytics Bot made changes -
            UIS New: 2067
            Michael S made changes -
            Remote Link New: This issue links to "ACE-5552 (Atlassian Support System)" [ 922410 ]
            ᴊ ߲ ʀ ɢ ᴇ made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            ᴊ ߲ ʀ ɢ ᴇ added a comment -

            This fix should now be available after a page refresh.

            ᴊ ߲ ʀ ɢ ᴇ added a comment - This fix should now be available after a page refresh.

            Dan Bonachea added a comment -

            This does NOT yet appear to be fixed for me. Clearing cache does not change anything.

            I’ve tried loading wiki pages and issue trackers on two different workstations (located in different states), using both my main Chrome browser and a second browser that I haven’t used in weeks. All of them still show the defective grey-on-white text.

            Dan Bonachea added a comment - This does NOT yet appear to be fixed for me. Clearing cache does not change anything. I’ve tried loading wiki pages and issue trackers on two different workstations (located in different states), using both my main Chrome browser and a second browser that I haven’t used in weeks. All of them still show the defective grey-on-white text.

            tc8989 added a comment -

            I just tried, the fix doesn't work at all.

            same unreadable pages for both wiki and issue tracking

            tc8989 added a comment - I just tried, the fix doesn't work at all. same unreadable pages for both wiki and issue tracking
            ᴊ ߲ ʀ ɢ ᴇ made changes -
            Preventable by New: Pre-deployment testing [ 19131 ]
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]

            ᴊ ߲ ʀ ɢ ᴇ added a comment -

            We've implemented a fix for this issue that should be released today. I'll update the thread here once it's been successfully deployed.

            ᴊ ߲ ʀ ɢ ᴇ added a comment - We've implemented a fix for this issue that should be released today. I'll update the thread here once it's been successfully deployed.

              jrodriguez2@atlassian.com ᴊ ߲ ʀ ɢ ᴇ
              57b7f67f3625 Ben
              Affected customers:
              5 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: