Exceeded build time limit of 120 minutes.

Hello ,

yesterday i tried to use pipeline , like i do usually every couple of days or something , but after i run the pipeline it took two hours as mentioned below in the picture. also after i runned the pipeline , i've been seeing a orange-yellow warning box saying that <<bitbucket is encountring an incident, w're on it .>>

and now i cannot push and run the pipeline at all.

I believe it is not caused by our changes (the codes still on bitbucket cloud)
Can you kindly answer these two questions?

Why this happened and How can I avoid this?
Would these 2 hours counted by our run-time usage?