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Suggestion
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Resolution: Low Engagement
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1
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In Bitbucket Cloud, when trying to add payment details from Bitbucket Settings > Plan details the State field will in some cases return the error 'Invalid state' even if the name added is a valid state (see screenshot). This will prevent the user from completing the process and make the payment.
The issue is that state abbreviations are expected, but the error message does not make this clear.
Please note that you should be able to update your billing details if you enter the state abbreviation, instead of the full name of the state.
For example, for Indian state Haryana, instead of entering Haryana, you will need to enter the state abbreviation HR instead.
[BCLOUD-13856] Improve 'Invalid state' error message when editing billing details
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Labels | Original: entFY20-n migrated | New: cll-tf3202505 entFY20-n migrated |
| Support reference count | New: 1 |
| Description |
Original:
In Bitbucket Cloud, when trying to add payment details from _Bitbucket Settings > Plan details_ the _State_ field will in some cases return the error 'Invalid state' even if the name added is a valid state (see screenshot). This will prevent the user from completing the process and make the payment.
The issue is that state abbreviations are expected, but the error message does not make this clear. Please note |
New:
In Bitbucket Cloud, when trying to add payment details from _Bitbucket Settings > Plan details_ the _State_ field will in some cases return the error 'Invalid state' even if the name added is a valid state (see screenshot). This will prevent the user from completing the process and make the payment.
The issue is that state abbreviations are expected, but the error message does not make this clear. *+Please note+* that you should be able to update your billing details if you enter the *_state abbreviation_*, instead of the full name of the state. For example, for Indian state Haryana, instead of entering Haryana, you will need to enter the state abbreviation *HR* instead. |
| Description |
Original:
In Bitbucket Cloud, when trying to add payment details from _Bitbucket Settings > Plan details_ the _State_ field will in some cases return the error 'Invalid state' even if the name added is a valid state (see screenshot). This will prevent the user from completing the process and make the payment. The issue is that state abbreviations are expected, but the error message does not make this clear. |
New:
In Bitbucket Cloud, when trying to add payment details from _Bitbucket Settings > Plan details_ the _State_ field will in some cases return the error 'Invalid state' even if the name added is a valid state (see screenshot). This will prevent the user from completing the process and make the payment.
The issue is that state abbreviations are expected, but the error message does not make this clear. Please note |
| Labels | Original: migrated | New: entFY20-n migrated |
| Workflow | Original: JAC Suggestion Workflow [ 3539263 ] | New: JAC Suggestion Workflow 3 [ 3592428 ] |
| Assignee | Original: Alastair Wilkes [ awilkes ] |
| Priority | Original: Medium [ 3 ] | New: Low [ 4 ] |
| Priority | Original: Low [ 4 ] | New: Medium [ 3 ] |