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  1. Bamboo Data Center
  2. BAM-20068

Using Get Help option shows success even though it fails in the logs

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      Problem Description:

      When using "Get Help" option in the bamboo to submit Atlassian support ticket the system shows success ("Support Request Submitted!") even though the mail system fails and throws an error in the logs. Below error is thrown:

      Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender [A1234.outlook.com]
      Steps to reproduce:

      If your mail server is not configured to allow emails send outs on someone's else behalf by using his email address then you could follow the below steps to reproduce the bug:

      • Configure your mail server in Bamboo with an email id (say email1@mailserver.com) as a "From Address" in your mail server configurations and then use another mail address (say email2@mailserver.com) when using "Get Help" for submitting a request.
      Expected Result:

      The System should show failure in the GUI when it fails in the backend.

      Actual Result:
      • GUI will show success however in the logs you will the something similar to this: 
        Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender [A1234.outlook.com]
      Workaround:

      No workaround for this.

            [BAM-20068] Using Get Help option shows success even though it fails in the logs

            Tom Davies added a comment -

            This is a problem with the Atlassian Troubleshooting and Support Tools Plugin, which is fixed in version 1.10.0 of the plugin (https://ecosystem.atlassian.net/browse/ATST-876).

            Customers should upgrade their plugin to the most recent version to avoid this bug.

            Tom Davies added a comment - This is a problem with the Atlassian Troubleshooting and Support Tools Plugin, which is fixed in version 1.10.0 of the plugin ( https://ecosystem.atlassian.net/browse/ATST-876 ). Customers should upgrade their plugin to the most recent version to avoid this bug.

              Unassigned Unassigned
              rsaxena@atlassian.com Robhit Saxena (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: