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  1. Bamboo Data Center
  2. BAM-19870

Elastic Agents cannot connect if the Bamboo Server is unable to connect to its own Base URL

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      Problem Definition

      Traffic between the Bamboo Server and Elastic agents is tunneled. HTTP traffic from the Elastic Agent arrives on the Bamboo Server via the tunnel and it is routed by the tunnel client to the Base URL (Bamboo Administration >> Overview >> General Configuration >> Base URL) of the Bamboo Server.

      If the Base URL of the instance cannot be reached from the Bamboo Server (e.g. the address is a load balancer or reverse proxy and the Bamboo Server has no outbound access), the HTTP connection cannot be established.

      Suggested Solution

      Programmatically add a separate Tomcat HTTP connector for receiving HTTP traffic from the tunnel client that binds to loopback. Prioritize connection attempts as follows:

      1. Value of bamboo.ec2.agent.endpoint override argument
      2. New HTTP connector
      3. Fallback to Base URL

      Workaround

            [BAM-19870] Elastic Agents cannot connect if the Bamboo Server is unable to connect to its own Base URL

            Aakrity Tibrewal added a comment -
            Atlassian Update - 27 April 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap.

            Please note the comments on this thread are not being monitored.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Bamboo Data Center, please check our public roadmap.

            Kind regards,
            Bamboo Data Center

            Aakrity Tibrewal added a comment - Atlassian Update - 27 April 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap. Please note the comments on this thread are not being monitored. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Bamboo Data Center, please check our public roadmap . Kind regards, Bamboo Data Center

            Dan Rossiter added a comment -

            The referenced workaround got our system up and running, but there really needs to be a real fix provided that doesn't require modifying the install dir, which will get blown away each time the system is upgraded.

            Dan Rossiter added a comment - The referenced workaround got our system up and running, but there really needs to be a real fix provided that doesn't require modifying the install dir, which will get blown away each time the system is upgraded.

              Unassigned Unassigned
              jowen@atlassian.com Jeremy Owen
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: