Bamboo claims it will look up the service record for instant messaging if you leave the port blank:

      "If no port is specified, Bamboo will first perform a DNS SRV lookup or use the default port."

      However, if you specify "Requires an TLS/SSL connection" then it will not look up the service record and will use port 5222/5223 and the specified host name instead.

      This seems to be a very longstanding bug.

      Workarounds (not good workarounds):

      • Don't specify requiring a secure connection (a secure connection should still be used if available)
      • Don't use DNS SRV lookup and instead specify the direct host and portname.

            [BAM-15539] Requiring TLS/SSL breaks DNS SRV lookup

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Bamboo Workflow 2016 v1 - Restricted [ 1441462 ] New: JAC Bug Workflow v3 [ 3385313 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Oleksandr Tkachenko made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            Oleksandr Tkachenko made changes -
            Labels New: bamboo-bugs-grooming
            Alexey Chystoprudov made changes -
            Component/s New: Installation [ 11430 ]
            Component/s New: Network [ 34390 ]
            jonah (Inactive) made changes -
            Symptom Severity New: Minor [ 14432 ]
            Owen made changes -
            Workflow Original: Bamboo Workflow 2016 v1 [ 1417400 ] New: Bamboo Workflow 2016 v1 - Restricted [ 1441462 ]
            Marek Went (Inactive) made changes -
            Workflow Original: Bamboo Workflow 2014 v2 [ 828988 ] New: Bamboo Workflow 2016 v1 [ 1417400 ]
            Daniel (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Open [ 1 ]
            Don Willis made changes -
            Remote Link New: This issue links to "BDEV-7866 (Atlassian JIRA Extranet - Special Projects)" [ 94074 ]

              Unassigned Unassigned
              don.willis@atlassian.com Don Willis
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: