Uploaded image for project: 'Admin Experience'
  1. Admin Experience
  2. AX-836

After impersonating a user, the "switch back" pop-up can still appear

XMLWordPrintable

    • Minor
    • 35

      Issue Summary

      If a site-admin impersonates a user and then clicks on switch back to stop impersonating the user, if you click on browser's back button, the pop-up will keep appearing and the switch back link will not do anything

      Steps to Reproduce

      1. Impersonate a user
      2. A pop-up will appear to switch back to your user. Click on switch back
      3. When you're redirected to User Management page, click on browser's back button

      Expected Results

      The site-admin user should not see the switch back pop-up.

      Actual Results

      The switch back pop-up will keep appearing even if you close the window.

       

      Note: Some users reported that they were also able to reproduce this issue in a bit different way:

      1. Impersonate a user
      2. A pop-up will appear to switch back to your user. Click on switch back
      3. Close the browser
      4. Open it again, and access the Instance. You will be logged with the original account, but the pop up will still appear, and the switch back link will not do anything

      Workaround

      A manual workaround is to have the admin to navigate to <siteurl>/impersonate, which will reset the impersonate function. e.g. acme.atlassian.net/impersonate

            [AX-836] After impersonating a user, the "switch back" pop-up can still appear

            William Wilson added a comment - - edited

            Oh hey... look at this. It's back! 

            no matter how many times I click it...  I can't change it. I log out of my account, and then I log back in... I AM STILL LOGGED IN AS ANOTHER USER. AND THE WORKAROUND ABOVE DOES NOT WORK!!!

            @kdight - mind actually following through on getting this fixed? It's only been 3 years!

            Jesus Atlassian? Are you trying to kill us? Or your business? 

            William Wilson added a comment - - edited Oh hey... look at this. It's back!  no matter how many times I click it...  I can't change it. I log out of my account, and then I log back in... I AM STILL LOGGED IN AS ANOTHER USER. AND THE WORKAROUND ABOVE DOES NOT WORK!!! @ kdight - mind actually following through on getting this fixed? It's only been 3 years! Jesus Atlassian? Are you trying to kill us? Or your business? 

            Hope Man added a comment -

            This just happened to me.

            Workaround was to log out of all account (I also deleted cookies but not sure if necessary).

            Hope Man added a comment - This just happened to me. Workaround was to log out of all account (I also deleted cookies but not sure if necessary).

            Miglė Svinkūnaitė added a comment -

            Hi, I'm still affected and can't go back to my account. Still logged in as other user and can't work...

            Miglė Svinkūnaitė added a comment - Hi, I'm still affected and can't go back to my account. Still logged in as other user and can't work...

            Gideon Tan added a comment -

            I am affected by this problem still

            Gideon Tan added a comment - I am affected by this problem still

            William Wilson added a comment -

            I'm impacted. I can't get back to my admin account. It's keeping me stuck as one of my users.

            William Wilson added a comment - I'm impacted. I can't get back to my admin account. It's keeping me stuck as one of my users.

            Ramya Krishnakumar added a comment -

            Thanks the manual workaround helped

            Ramya Krishnakumar added a comment - Thanks the manual workaround helped

            Maciej added a comment -

            Hello. The popup doesn't appear for me at all.

            Maciej added a comment - Hello. The popup doesn't appear for me at all.

            Kat N added a comment -

            This issue is now resolved - please leave a comment on the ticket if you continue to be impacted. Thanks!

            Kat N added a comment - This issue is now resolved - please leave a comment on the ticket if you continue to be impacted. Thanks!

            Alexandre Marcoux added a comment -

            Also see this... wonder how many years Kieren means by 'very soon'

            Alexandre Marcoux added a comment - Also see this... wonder how many years Kieren means by 'very soon'

            Kieren (Inactive) added a comment -

            Hi Everyone,

            We're working on fixing this issue very soon.

            Thanks for your patience.

            Regards,

            -Kieren, Identity Product Manager, Atlassian

            Kieren (Inactive) added a comment - Hi Everyone, We're working on fixing this issue very soon. Thanks for your patience. Regards, -Kieren, Identity Product Manager, Atlassian

              jberry Jason B (Inactive)
              hpchara Henrique Pchara (Inactive)
              Affected customers:
              34 This affects my team
              Watchers:
              67 Start watching this issue

                Created:
                Updated:
                Resolved: