Problem Definition

After an organization admin unclaims accounts from their organization, they no longer automatically claim newly created Atlassian accounts. However, admins may want to automatically claim some but not all of their newly created accounts. There is no way to automate this process currently, and admins must continue to upload CSV files containing user emails who should be claimed by Atlassian.

Suggested Solution

Provide either an API to claim/unclaim users or a UI option with filters for which kind of users to automatically claim, such as by product access, activity date, etc.

Why this is important

Large teams need solutions that scale, and having to manually upload a CSV everytime a new employee joins their team creates onboarding friction.

The unclaim feature is a key way that teams manage their Atlassian Access bill. While manual control via CSV allows teams to manage their Atlassian Access bill, it does not scale well.

Workaround

There is no workaround at the moment besides:

• manually uploading CSVs for every users who should be claimed in your organization.
• claiming all of your users and using authentication policies to control your user's security and billing settings.

This feature request will be updated when there is a solution to this issue.