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  1. Admin Experience
  2. AX-295

If the user to be unsuspended does not have access to the license breached product, the unsuspend API should be allowed

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      Issue Summary

      If there is license breach in any organization. We cannot use the Restore user access API to unsuspend any user even if they do not consume the license of the license breached product.

      Suggestion

      If the user to be unsuspended does not have access to the license breached product, the unsuspend API should be allowed

      Workaround

      Unsuspend via the UI
      Resolve any license breached within the organization.

       

            [AX-295] If the user to be unsuspended does not have access to the license breached product, the unsuspend API should be allowed

            Mehmet Sari added a comment -

            my new favorite admin error:
            "errors": [

            { "code": "ADMIN-400-32", "status": "400", "title": "TOO_MANY_LICENSE_BREACHES", "detail": "This operation cannot be processed as it modifies too many groups while a product license is breaching." }

            Mehmet Sari added a comment - my new favorite admin error: "errors": [ { "code": "ADMIN-400-32", "status": "400", "title": "TOO_MANY_LICENSE_BREACHES", "detail": "This operation cannot be processed as it modifies too many groups while a product license is breaching." }
            SET Analytics Bot made changes -
            Support reference count New: 1

            Bruno Abele added a comment -

            This is especially critical as the error message does not tell you which license is broken, so there is no chance for a quick fix.

            Instead, if a license is exceeded, a message to the ORG admins should be send, but no unannounced deactivation of a available/security-critical API functionality.

            Bruno Abele added a comment - This is especially critical as the error message does not tell you which license is broken, so there is no chance for a quick fix. Instead, if a license is exceeded, a message to the ORG admins should be send, but no unannounced deactivation of a available/security-critical API functionality.
            Rodrigo B. made changes -
            Component/s Original: User Management Public APIs [ 56701 ]
            Component/s New: Directory - User Management REST API [ 80166 ]
            Key Original: ID-8836 New: AX-295
            Support reference count Original: 1
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Ramon M made changes -
            Description Original: h3. Issue Summary

            If there is license breach in any organization. We cannot use the [Restore user access|https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-v1-orgs-orgid-directory-users-accountid-restore-access-post] API to unsuspend any user even if they do not consume the license of the license breached product.
            h3. Suggestion
            h3.
            Workaround

            Unsuspend via the UI
            Resolve any license breached within the organization.

                          		New: h3. Issue Summary

            If there is license breach in any organization. We cannot use the [Restore user access|https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-v1-orgs-orgid-directory-users-accountid-restore-access-post] API to unsuspend any user even if they do not consume the license of the license breached product.
            h3. Suggestion

            If the user to be unsuspended does not have access to the license breached product, the unsuspend API should be allowed
            h3. Workaround

            Unsuspend via the UI
            Resolve any license breached within the organization.

             
            Ramon M made changes -
            Description Original: h3. Issue Summary

            If there is license breach in any organization. We cannot use the [Restore user access|https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-v1-orgs-orgid-directory-users-accountid-restore-access-post] API to unsuspend any user even if they do not consume the license of the license breached product.

            h3. Workaround

            Unsuspend via the UI
            Resolve any license breached within the organization.

                          		New: h3. Issue Summary

            If there is license breach in any organization. We cannot use the [Restore user access|https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-v1-orgs-orgid-directory-users-accountid-restore-access-post] API to unsuspend any user even if they do not consume the license of the license breached product.
            h3. Suggestion
            h3.
            Workaround

            Unsuspend via the UI
            Resolve any license breached within the organization.

             
            Ramon M made changes -
            Component/s Original: Admin API tokens/keys [ 54490 ]
            Component/s New: User Management Public APIs [ 56701 ]
            Key Original: ACCESS-2115 New: ID-8836
            Project Original: Atlassian Guard [ 18910 ] New: Identity [ 16810 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Gabriel Orofino made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 984228 ]
            Ishan Chaudhuri created issue -

              Unassigned Unassigned
              da47590cf79f Ishan Chaudhuri
              Votes:
              10 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: