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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Org Management - App URLs - Update URL
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None
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2
User Problem
When viewing https://admin.atlassian.com/o/<orgid>/atlassian-apps, admins can review the current URLs of their cloud sites. For Loom instances associated with a cloud site, those URLs look like https://loom.com/workspace/cloud/<cloud-site-id>/<cloud-site-subdomain>.
When an organization admin uses the Update an app URL subdomain process to update a cloud site's URL, the Loom URL on this page does not also update.
For example, if a cloud site URL is test.atlassian.net and the Loom URL for it is https://loom.com/workspace/cloud/123/test, then after the cloud site URL subdomain is updated to `foobar.atlassian.net, the Loom URL is still https://loom.com/workspace/cloud/123/test. We would expect the Loom URL to also update to https://loom.com/workspace/cloud/123/foobar
Suggested Solutions
When following the "Update an app URL subdomain" process, also update the associated Loom apps (if any) to have the new URL displayed at https://admin.atlassian.com/o/<orgid>/atlassian-apps
Current Workarounds
Users can still successfully navigate to their Loom instance at URLs like https://loom.com/workspace/cloud/<cloud-site-id> or https://loom.com/workspace/cloud/<cloud-site-id>/<anything-you-like>