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  1. Admin Experience
  2. AX-188

/users/{account_id}/manage/lifecycle/enable does not reactivate Accounts when they are deactivated via the UI

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    • Severity 3 - Minor

      Issue Summary

      https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-lifecycle-enable-post
      API Endpoint -> /users/{account_id}/manage/lifecycle/enable does not reactivate Accounts when they are deactivated via the UI

      Steps to Reproduce

      1. Deactivate Managed Aa from Admin UI via https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Deactivate-accounts 
      2. Run POST /users/{account_id}/manage/lifecycle/enable to reactivate the Aa.

      Expected Results

      Aa is reactivated 

      Actual Results

      Aa remains deactivated, though API call returns HTTP 204 / no errors.

      Workaround

      Reactivate the Aa from the Admin UI -> https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts OR first deactivate via POST /users/{account_id}/manage/lifecycle/disable

            [AX-188] /users/{account_id}/manage/lifecycle/enable does not reactivate Accounts when they are deactivated via the UI

            Rodrigo B. made changes -
            Component/s Original: User Management Public APIs [ 56701 ]
            Component/s New: Directory - User Management REST API [ 80166 ]
            Key Original: ID-8085 New: AX-188
            Support reference count Original: 2
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            lfisher (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 767016 ]
            lfisher (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 757759 ]
            Ramon M made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Ramon M added a comment -

            This has been verified to be working. 

            • Org administration > Directory > Managed Accounts > Profile > Deactivate Account
            • Run POST /users/{account_id}/manage/lifecycle/enable to reactivate the managed account. 

            For any remaining issue, please reach out to Atlassian support. 

            Ramon M added a comment - This has been verified to be working.  Org administration > Directory > Managed Accounts > Profile > Deactivate Account Run POST /users/{account_id}/manage/lifecycle/enable to reactivate the managed account.  For any remaining issue, please reach out to Atlassian support. 
            Jenn Snider (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 745470 ]
            Jenn Snider (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 745361 ]
            Jenn Snider (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 743172 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

            Marina Peresypkina added a comment -

            Hi! Is it any progress to fix this one? 

            Marina Peresypkina added a comment - Hi! Is it any progress to fix this one? 

              Unassigned Unassigned
              d40f48c07dc5 Bogdan Ciuperca
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: