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  1. Automation for Cloud
  2. AUTO-694

Manual Automation rule will not list in dropdown if we restrict the rule group can run and if group name is non-English or Its with automated trigger as well where project deafult langue is german its not passing the condition for service desk team role

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    • Minor

      Issue Summary

      Issue 1: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

      Issue 2:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 

      Steps to Reproduce

      Issue 1

      1. Create a German group with a name ex. Kühne IT in admin.atlassian.com
      2. Create an automation rule and the trigger should be manual.
      3. Restrict the rule can run only people of this group Kühne IT .
      4. Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
      5. I would like to attach here the Screen Recording 2023-03-20 at 13.28.24_compressed.mp4 of the whole symptom. 

      Issue 2

      • Set Jira Site Language to German:
        • Navigate to Jira settings.
        • Change the site language preference to German.
      • Create Service Desk Project in German:
        • Initiate the creation of a new service desk project.
        • Ensure the default language for the project is set to German.
      • Set Up Automation Rule:
        • Define a new automation rule in Jira.
        • Condition: User triggering the event must belong to the "Service Desk Team" role.

      Expected Results

      The rule should be visible regardless to run.

      Actual Results

      No exception simply rule is not visible to run.

      ...

      Workaround

      if there is no workaround please state: NA

        1. Screen Recording 2023-03-20 at 13.28.24_compressed.mp4
          1.55 MB

            [AUTO-694] Manual Automation rule will not list in dropdown if we restrict the rule group can run and if group name is non-English or Its with automated trigger as well where project deafult langue is german its not passing the condition for service desk team role

            Deepak Rai made changes -
            Description Original: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*
             ** Navigate to Jira settings.
             ** Change the site language preference to German.
             * *Create Service Desk Project in German:*
             ** Initiate the creation of a new service desk project.
             ** Ensure the default language for the project is set to German.
             * *Set Up Automation Rule:*
             ** Define a new automation rule in Jira.
             ** Condition: User triggering the event must belong to the "Service Desk Team" role.
             * Reference video[^Screen Recording 2024-11-28 at 22.33.52_2024-11-28T21_41_08.642Z.mov]

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA             		New: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*
             ** Navigate to Jira settings.
             ** Change the site language preference to German.
             * *Create Service Desk Project in German:*
             ** Initiate the creation of a new service desk project.
             ** Ensure the default language for the project is set to German.
             * *Set Up Automation Rule:*
             ** Define a new automation rule in Jira.
             ** Condition: User triggering the event must belong to the "Service Desk Team" role.

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA
            Deepak Rai made changes -
            Description Original: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*

             *
             ** Navigate to Jira settings.

             *
             ** Change the site language preference to German.

             * *Create Service Desk Project in German:*

             *
             ** Initiate the creation of a new service desk project.

             *
             ** Ensure the default language for the project is set to German.

             * *Set Up Automation Rule:*

             *
             ** Define a new automation rule in Jira.

             *
             ** Condition: User triggering the event must belong to the "Service Desk Team" role.

             * Reference video
             **  

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA             		New: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*
             ** Navigate to Jira settings.
             ** Change the site language preference to German.
             * *Create Service Desk Project in German:*
             ** Initiate the creation of a new service desk project.
             ** Ensure the default language for the project is set to German.
             * *Set Up Automation Rule:*
             ** Define a new automation rule in Jira.
             ** Condition: User triggering the event must belong to the "Service Desk Team" role.
             * Reference video[^Screen Recording 2024-11-28 at 22.33.52_2024-11-28T21_41_08.642Z.mov]

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA
            Deepak Rai made changes -
            Description Original: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*

             ** Navigate to Jira settings.

             ** Change the site language preference to German.

             * *Create Service Desk Project in German:*

             ** Initiate the creation of a new service desk project.

             ** Ensure the default language for the project is set to German.

             * *Set Up Automation Rule:*

             ** Define a new automation rule in Jira.

             ** Condition: User triggering the event must belong to the "Service Desk Team" role.

             * Reference video
             ** [^Screen Recording 2024-11-28 at 22.33.52_2024-11-28T21_41_08.642Z.mov]

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA             		New: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*

             *
             ** Navigate to Jira settings.

             *
             ** Change the site language preference to German.

             * *Create Service Desk Project in German:*

             *
             ** Initiate the creation of a new service desk project.

             *
             ** Ensure the default language for the project is set to German.

             * *Set Up Automation Rule:*

             *
             ** Define a new automation rule in Jira.

             *
             ** Condition: User triggering the event must belong to the "Service Desk Team" role.

             * Reference video
             **  

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA
            Deepak Rai made changes -
            Description Original: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

             
            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA             		New: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce

            *Issue 1*
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            *Issue 2*
             * *Set Jira Site Language to German:*

             ** Navigate to Jira settings.

             ** Change the site language preference to German.

             * *Create Service Desk Project in German:*

             ** Initiate the creation of a new service desk project.

             ** Ensure the default language for the project is set to German.

             * *Set Up Automation Rule:*

             ** Define a new automation rule in Jira.

             ** Condition: User triggering the event must belong to the "Service Desk Team" role.

             * Reference video
             ** [^Screen Recording 2024-11-28 at 22.33.52_2024-11-28T21_41_08.642Z.mov]

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA
            Deepak Rai made changes -
            Description Original: h3. Issue Summary

            The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.
            h3. Steps to Reproduce
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA             		New: h3. Issue Summary

            {*}Issue 1{*}: The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.

            {*}Issue 2{*}:  If the project's default language is German, when I run an automation, it does not get passed if the condition is User who triggered the event service desk team role. 
            h3. Steps to Reproduce
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

             
            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA
            Deepak Rai made changes -
            Summary Original: Manual Automation rule will not list in dropdown if we restrict the rule group can run and if group name is non-English New: Manual Automation rule will not list in dropdown if we restrict the rule group can run and if group name is non-English or Its with automated trigger as well where project deafult langue is german its not passing the condition for service desk team role
            Charlie Gavey made changes -
            Assignee New: Scott Bell [ dfc44bd03767 ]
            Vipul Reddy made changes -
            Labels Original: jsm-s4 New: jsm-s4 jsw-s13
            K. Tajima made changes -
            Description Original: h3. Issue Summary

            The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is in German
            h3. Steps to Reproduce
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA             		New: h3. Issue Summary

            The Manual Automation rule will not list in the dropdown if we restrict the rule to a certain group that can run only and the group name is non-English such as German, or Japanese.
            h3. Steps to Reproduce
             # Create a German group with a name ex. *Kühne IT in* admin.atlassian.com
             # Create an automation rule and the trigger should be manual.
             # Restrict the rule can run only people of this group *Kühne IT* .
             # Go to any issue and try to find this rule, you will be unable to see this rule in the dropdown.
             # I would like to attach here the [^Screen Recording 2023-03-20 at 13.28.24_compressed.mp4] of the whole symptom. 

            h3. Expected Results

            The rule should be visible regardless to run.
            h3. Actual Results

            No exception simply rule is not visible to run.
            {noformat}
            ...
            {noformat}
            h3. Workaround

            if there is no workaround please state: NA
            K. Tajima made changes -
            Summary Original: Manual Automation rule will not list in dropdown if we restrict the rule group can run and if group name is in german New: Manual Automation rule will not list in dropdown if we restrict the rule group can run and if group name is non-English

              dfc44bd03767 Scott Bell
              61315266b1bc Deepak Rai
              Affected customers:
              8 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated: