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  1. Atlas
  2. ATLAS-128

Viewing Atlas project overview details in Jira does not work on Safari

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    • Minor

      Issue Summary

      Linked Atlas projects aren't showing in the Project Overview panel of Jira when expanded, it shows the generic prompt to go to Atlassian Home instead.

      Steps to Reproduce

      1. Link an Atlas goal to a Jira Issue
      2. Using Safari, go to the Jira issue and expand the "Project overview" field
      3. Click "Go to Atlas Home" and follow the prompts
      4. Refresh the Jira issue

      Expected Results

      Details of the Atlas goal will be displayed

      Actual Results

      Workaround

      Use Chrome Browser

        1. image-2025-01-15-10-52-15-169.png
          image-2025-01-15-10-52-15-169.png
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            [ATLAS-128] Viewing Atlas project overview details in Jira does not work on Safari

            Jamie Domingo added a comment -

            Hi 02fb95063f99, we found this issue is commonly caused if users don't have third party cookies enabled. We recommend following this page to see if this resolves it: https://intercom.help/atlas-by-atlassian/en/articles/8593719-troubleshooting-the-jira-software-integration 

            Since this mainly impacts Firefox users, a temporary workaround in the mean time is using Google Chrome. 

            Jamie Domingo added a comment - Hi 02fb95063f99 , we found this issue is commonly caused if users don't have third party cookies enabled. We recommend following this page to see if this resolves it: https://intercom.help/atlas-by-atlassian/en/articles/8593719-troubleshooting-the-jira-software-integration   Since this mainly impacts Firefox users, a temporary workaround in the mean time is using Google Chrome. 

              Unassigned Unassigned
              02fb95063f99 Daniel
              Affected customers:
              1 This affects my team
              Watchers:
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                Created:
                Updated: