• Severity 3 - Minor

      Issue Summary

      The process of connecting the Jira for Outlook add-on with a site fails without any errors when selecting a project. 

      Steps to Reproduce

      1. Go to Outlook (web) and install the Jira Cloud add-on
      2. On the Create issue tab, select a Jira site and a project
      3. When the message "Please re-authorize Jira to create requests using request type and reporter fields in Jira Service Management project" appears, click on Re-authorize

      Expected Results

      Once the authorization flow is completed, you should be able to select an Issue type and proceed to create an issue.

      Actual Results

      When the Re-authorize button is clicked and permissions are reviewed, nothing happens. The issue type dropdown remains grayed out and it's not possible to proceed with issue creation.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [API-715] Jira for Outlook authorization process fails to complete

              2b3e87da7d62 Tarun Walia (Inactive)
              vromero Victor Romero
              Affected customers:
              71 This affects my team
              Watchers:
              79 Start watching this issue

                Created:
                Updated:
                Resolved: