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  1. Atlassian Product Integrations
  2. API-715

Jira for Outlook authorization process fails to complete

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    • Severity 3 - Minor

      Issue Summary

      The process of connecting the Jira for Outlook add-on with a site fails without any errors when selecting a project. 

      Steps to Reproduce

      1. Go to Outlook (web) and install the Jira Cloud add-on
      2. On the Create issue tab, select a Jira site and a project
      3. When the message "Please re-authorize Jira to create requests using request type and reporter fields in Jira Service Management project" appears, click on Re-authorize

      Expected Results

      Once the authorization flow is completed, you should be able to select an Issue type and proceed to create an issue.

      Actual Results

      When the Re-authorize button is clicked and permissions are reviewed, nothing happens. The issue type dropdown remains grayed out and it's not possible to proceed with issue creation.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [API-715] Jira for Outlook authorization process fails to complete

            Samyak Mehta made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            Pinned by Samyak Mehta

            Samyak Mehta added a comment -

            The fix for this issue is fully rolled out and must now be available to all the users.

            Samyak Mehta added a comment - The fix for this issue is fully rolled out and must now be available to all the users.
            Samyak Mehta made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

            Ollie Bright added a comment -

            Can confirm this issue is now resolved for us. 

            Thank you.

            Ollie Bright added a comment - Can confirm this issue is now resolved for us.  Thank you.

            emmeram added a comment -

            It works! Thank you!

            emmeram added a comment - It works! Thank you!

            Tarun Walia (Inactive) added a comment -

            We are rolling out the fix in phases and have currently deployed it to 50% of the traffic.

            Tarun Walia (Inactive) added a comment - We are rolling out the fix in phases and have currently deployed it to 50% of the traffic.
            Tarun Walia (Inactive) made changes -
            Comment [ This issue has been fixed. ]
            Tarun Walia (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Tarun Walia (Inactive) made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Tarun Walia (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Review [ 10051 ] New: Closed [ 6 ]

              2b3e87da7d62 Tarun Walia (Inactive)
              vromero Victor Romero
              Affected customers:
              71 This affects my team
              Watchers:
              79 Start watching this issue

                Created:
                Updated:
                Resolved: