Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-657

The word Request Support option in MS Team app needs early clarification

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Jira Cloud for Teams
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At the moment in MS Team app when clicking on + there is an option called  Request Support when clicking on that it comes up with the attached message.

      This is not user-friendly and causes confusion for the end users about whether the button actually raises a support request to the internal team or Atlassian. The Request Support needs clarification early e.g. Contact Atlassian Support. Ideally, the link should take the user straight to the Atlassian support portal instead of opening another message box.  

      Also, the message should say " If the problem continues to persist, please contact your site admin to raise a ticket through our Atlassian Support Team ... "

      The none - admin users won't be able to raise the ticket to Atlassian Support.

        1. Screenshot 2023-04-11 at 2.17.24 pm.png
          Screenshot 2023-04-11 at 2.17.24 pm.png
          125 kB

            [API-657] The word Request Support option in MS Team app needs early clarification

            Fariba made changes -
            Description Original: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users about whether the button actually raises a support request to the internal team or Atlassian. The Request Support needs clarification early e.g. {*}Contact Atlassian Support{*}. Ideally, the link should take the user straight to the Atlassian support portal instead of opening another message box.  

            Also, the message should say " If the problem continues to persist, please contact your site admin to raise a ticket through our Atlassian Support Team ... "

            The none - admin users won't be able to raise the ticket.             		New: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users about whether the button actually raises a support request to the internal team or Atlassian. The Request Support needs clarification early e.g. {*}Contact Atlassian Support{*}. Ideally, the link should take the user straight to the Atlassian support portal instead of opening another message box.  

            Also, the message should say " If the problem continues to persist, please contact your site admin to raise a ticket through our Atlassian Support Team ... "

            The none - admin users won't be able to raise the ticket to Atlassian Support.
            Fariba made changes -
            Description Original: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users about whether the button actually raises a support request to the internal team or Atlassian. The Request Support need clarification early e.g. *Contact Atlassian Support*. Ideally, the link should take the user straight to the Atlassian support portal instead of opening another message box.               		New: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users about whether the button actually raises a support request to the internal team or Atlassian. The Request Support needs clarification early e.g. {*}Contact Atlassian Support{*}. Ideally, the link should take the user straight to the Atlassian support portal instead of opening another message box.  

            Also, the message should say " If the problem continues to persist, please contact your site admin to raise a ticket through our Atlassian Support Team ... "

            The none - admin users won't be able to raise the ticket.
            Fahd made changes -
            Description Original: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. The Request Support should be changed to Need Help? or Contact Atlassian Support link which should take the user straight to the Atlassian support portal instead of opening another message box.               		New: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users about whether the button actually raises a support request to the internal team or Atlassian. The Request Support need clarification early e.g. *Contact Atlassian Support*. Ideally, the link should take the user straight to the Atlassian support portal instead of opening another message box.  
            Fahd made changes -
            Summary Original: The word Request Support option in MS Team app is confusing it should be changed to Need Help? New: The word Request Support option in MS Team app needs early clarification
            Fariba made changes -
            Description Original: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. Maybe is best to change it to Need Help?             		New: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. The Request Support should be changed to Need Help? or Contact Atlassian Support link which should take the user straight to the Atlassian support portal instead of opening another message box.  
            Fariba made changes -
            Description Original: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. Maybe is best to change it to Contact Atlassian Support or Need Help.              		New: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. Maybe is best to change it to Need Help?
            Fariba made changes -
            Summary Original: The word Request Support option in MS Team app is confusing it should be changed to Contact Atlassian Support New: The word Request Support option in MS Team app is confusing it should be changed to Need Help?
            Fariba made changes -
            Summary Original: The word Request Support option in MS Team app is confusing it should be changed to Contact Support New: The word Request Support option in MS Team app is confusing it should be changed to Contact Atlassian Support
            Fariba made changes -
            Description Original: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. Maybe is best to change it to Contact Support or Need Help.              		New: At the moment in MS Team app when clicking on + there is an option called  *Request Support* when clicking on that it comes up with the attached message.

            This is not user-friendly and causes confusion for the end users. Maybe is best to change it to Contact Atlassian Support or Need Help. 
            Fariba made changes -
            Attachment New: Screenshot 2023-04-11 at 2.17.24 pm.png [ 436442 ]

              Unassigned Unassigned
              646205eda384 Fariba
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: