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  1. Jira Software Data Center
  2. JSWSERVER-21884

Clicking "authorize" in MS Teams users gets the message "The request token cannot be authorized at this time"

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      Issue Summary

      This is in regards to the Jira Server Add on for Microsoft Teams. User has set everything up as per the instructions but when they click authorize they get the message below "The request token cannot be authorized at this time"

      Steps to Reproduce

      1. Copy Jira ID from the Configuration page of the add-on ( in Jira) 
      2. Add Jira Server to MS Teams 
      3. type 'connect' to connect to your Jira.
      4. Sign in
      5. Authorize 

      Expected Results

      Authorization is successful 

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      ERROR ServiceRunner     [c.microsoft.signalr.HubConnection] HubConnection disconnected with an error: Server timeout elapsed without receiving a message from the server

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          image-2020-11-01-15-25-09-112.png
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          Form Name

            [JSWSERVER-21884] Clicking "authorize" in MS Teams users gets the message "The request token cannot be authorized at this time"

            Marek Parfianowicz added a comment -

            Unfortunately, with the information provided we are unable to reproduce this problem. If the bug happens again, please raise a support ticket at getsupport.atlassian.com and provide more details (e.g. application logs from Jira, network configuration).

            Marek Parfianowicz added a comment - Unfortunately, with the information provided we are unable to reproduce this problem. If the bug happens again, please raise a support ticket at getsupport.atlassian.com and provide more details (e.g. application logs from Jira, network configuration).

            John Cadiente added a comment - - edited

            Hello,

             

            Just looking for an update on this issue?

            Further investigating the connection between Teams and Jira works fine. Updating an issue in Jira will show in Teams but we can not authorize/login into our Jira accounts from Teams which prevents users from using any Jira bot commands in Teams

             

            Thanks

            John Cadiente added a comment - - edited Hello,   Just looking for an update on this issue? Further investigating the connection between Teams and Jira works fine. Updating an issue in Jira will show in Teams but we can not authorize/login into our Jira accounts from Teams which prevents users from using any Jira bot commands in Teams   Thanks

            Jone added a comment -

            If it helps. I've done the usual network tests to make sure the firewall is configured right and it seems good.

            One thing I noticed in logs is that the oauth parameter is absent in the URL.

            Jone added a comment - If it helps. I've done the usual network tests to make sure the firewall is configured right and it seems good. One thing I noticed in logs is that the oauth parameter is absent in the URL.

              Unassigned Unassigned
              zvorona@atlassian.com Zoryana Vorona (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: