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Bug
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Resolution: Fixed
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Low
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None
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1.0
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None
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Severity 3 - Minor
Issue Summary
Reacting with emoji to Slack notification does not update the product. According to https://confluence.atlassian.com/confcloud/confluence-cloud-for-slack-956709523.html, reacting with certain emojis should trigger the like:
Use reactions to take action in Confluence when the @confluence bot is invited to a channel:
Add 👍 to a notification or link preview for a page, post, or comment to like the item in Confluence
Add ⭐ to a notification or link preview for a page or post to add it to your saved for later
Steps to Reproduce
- Connect a Confluence page to a Slack channel and link your account
- Add a comment to the page
- Confirm that a Slack notification is triggered
- Add a thumbsup or star emoji as a reaction
- Reload the Confluence page
Expected Results
The comment is liked. In Slack side, the following message is shown.
I've liked that comment on :page_facing_up: <page name> for you in Confluence Cloud. To unlike it, just get rid of the :+1: reaction you added to the comment preview.
Actual Results
The comment is not liked. In Slack side, no messages are shown.
Note
This is not happening in all instances. Upon support's testing, some instances did not have this bug reproduced.
Workaround
There is no workaround at the moment
[API-270] Reacting with emoji to Slack notification does not update the product
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Short Term Backlog [ 12074 ] | New: Closed [ 6 ] |
| Comment | [ A comment with security level 'atlassian-staff' was removed. ] |
| Comment | [ A comment with security level 'atlassian-staff' was removed. ] |
| Component/s | New: Confluence Cloud for Slack [ 55794 ] | |
| Component/s | Original: Add-ons - Confluence Slack [ 55491 ] | |
| Key |
Original:
|
New:
|
| QA Demo Status | Original: Not Done [ 14330 ] | |
| QA Kickoff Status | Original: Not Done [ 14234 ] | |
| Support reference count | Original: 1 | |
| Affects Version/s | New: 1.0 [ 90425 ] | |
| Project | Original: Confluence Cloud [ 18513 ] | New: Atlassian Product Integrations [ 20010 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Short Term Backlog [ 12074 ] |
| Support reference count | New: 1 |
| Description |
Original:
h3. Issue Summary
Reacting with emoji to Slack notification does not update the product h3. Steps to Reproduce # Connect a Confluence page to a Slack channel and link your account # Add a comment to the page # Confirm that a Slack notification is triggered # Add a thumbsup or star emoji as a reaction # Reload the Confluence page h3. Expected Results The comment is liked. In Slack side, the following message is shown. {code} I've liked that comment on :page_facing_up: <page name> for you in Confluence Cloud. To unlike it, just get rid of the :+1: reaction you added to the comment preview. {code} h3. Actual Results The comment is not liked. In Slack side, no messages are shown. h3. Note This is not happening in all instances. Upon support's testing, some instances did not have this bug reproduced. h3. Workaround There is no workaround at the moment |
New:
h3. Issue Summary
Reacting with emoji to Slack notification does not update the product. According to https://confluence.atlassian.com/confcloud/confluence-cloud-for-slack-956709523.html, reacting with certain emojis should trigger the like: {quote} Use reactions to take action in Confluence when the @confluence bot is invited to a channel: Add 👍 to a notification or link preview for a page, post, or comment to like the item in Confluence Add ⭐ to a notification or link preview for a page or post to add it to your saved for later {quote} h3. Steps to Reproduce # Connect a Confluence page to a Slack channel and link your account # Add a comment to the page # Confirm that a Slack notification is triggered # Add a thumbsup or star emoji as a reaction # Reload the Confluence page h3. Expected Results The comment is liked. In Slack side, the following message is shown. {code} I've liked that comment on :page_facing_up: <page name> for you in Confluence Cloud. To unlike it, just get rid of the :+1: reaction you added to the comment preview. {code} h3. Actual Results The comment is not liked. In Slack side, no messages are shown. h3. Note This is not happening in all instances. Upon support's testing, some instances did not have this bug reproduced. h3. Workaround There is no workaround at the moment |
| Description |
Original:
h3. Issue Summary
Reacting with emoji to Slack notification does not update the product h3. Steps to Reproduce # Connect a Confluence page to a Slack channel and link your account # Add a comment to the page # Confirm that a Slack notification is triggered # Add a thumbsup or star emoji as a reaction # Reload the Confluence page h3. Expected Results The comment is liked. In Slack side, the following message is shown. {code} I've liked that comment on :page_facing_up: <page name> for you in Confluence Cloud. To unlike it, just get rid of the :+1: reaction you added to the comment preview. {code} h3. Actual Results The comment is not liked. In Slack side, no messages are shown. h3. Workaround There is no workaround at the moment |
New:
h3. Issue Summary
Reacting with emoji to Slack notification does not update the product h3. Steps to Reproduce # Connect a Confluence page to a Slack channel and link your account # Add a comment to the page # Confirm that a Slack notification is triggered # Add a thumbsup or star emoji as a reaction # Reload the Confluence page h3. Expected Results The comment is liked. In Slack side, the following message is shown. {code} I've liked that comment on :page_facing_up: <page name> for you in Confluence Cloud. To unlike it, just get rid of the :+1: reaction you added to the comment preview. {code} h3. Actual Results The comment is not liked. In Slack side, no messages are shown. h3. Note This is not happening in all instances. Upon support's testing, some instances did not have this bug reproduced. h3. Workaround There is no workaround at the moment |