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  1. Confluence Data Center
  2. CONFSERVER-47295

Default NPS slider configuration is biased

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Even though the NPS configuration on the production database is configured for a minumum value of 0 and a maximum value of 10, the UI control does not allow a value less than 1 to be entered. This will create an upward skew in our NPS calculations if we assume that a score of 0 is valid.

      Additionally, the default value is 6, which is slightly higher than the true medium score. The default should be changed to 5 once the UI slider bug is fixed so that the default answer is a true neutral score.

      See also:
      https://answers.atlassian.com/questions/167777/why-is-the-help-us-improve-part-of-this-site-a-10-point-scale?page=1#167784

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              Unassigned Unassigned
              jclark@atlassian.com Joe Clark
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